Job Description
At arenaflex, we're revolutionizing the healthcare industry by providing innovative solutions that prioritize our members' needs. As a Part-Time Customer Service Representative, you'll play a vital role in delivering exceptional service to our members, brokers, providers, and vendors. If you're passionate about making a difference in people's lives and thrive in a fast-paced, dynamic environment, we encourage you to join our team. **About arenaflex** arenaflex is the first health insurance company built around a full-stack technology platform and a focus on serving our members. We started arenaflex in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. Our mission is to change healthcare by providing personalized, affordable, and accessible solutions that empower our members to take control of their health. **Work Location and Schedule** This is a remote role, and you must reside in Georgia. arenaflex is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. We offer flexible scheduling to accommodate your needs, with the following part-time shifts: * Monday & Tuesday: 8:00 AM – 7:00 PM (22 hours/week) * Monday & Tuesday: 9:00 AM – 8:00 PM (22 hours/week) * Monday & Wednesday: 10:30 AM – 4:30 PM (12 hours/week) * Monday, Wednesday, & Thursday: 8:00 AM – 1:00 PM (15 hours/week) **Pay Transparency and Benefits** The base pay for this role is $19.00 per hour. You are also eligible for select employee benefits and vacation accrual of up to 64 hours per year. arenaflex is committed to providing a comprehensive compensation package that includes: * Medical, dental, and vision benefits * 11 paid holidays * Paid sick time * Paid parental leave * 401(k) plan participation * Life and disability insurance * Paid wellness time and reimbursements **Responsibilities** As a Part-Time Customer Service Representative, you'll be responsible for: * Developing a comprehensive understanding of the current processes, procedures, and tools associated with the arenaflex business model * Working with members, brokers, providers, and arenaflex vendors through multiple channels according to assignment needs * Managing an assigned caseload, maintaining service delivery, productivity, and quality expectations * Forming working relationships with all partners * Supporting the leadership team by identifying issues through established escalation pathways * Monitoring and tracking the health of all assigned work-in-progress issues * Escalating and resolving issues to ensure appropriate turnaround times * Participating in process improvement projects * Complying with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) * Compliance with all applicable laws and regulations * Other duties as assigned **Qualifications** To be successful in this role, you'll need: * 1+ years of experience in a high-volume or customer-focused setting * 1+ years of healthcare experience * High school diploma or GED **Bonus Points** If you have: * Strong quantitative or analytical skills focused on identifying or solving problems * Experience manipulating and entering accurate data * Advanced Google Suite or Microsoft Office capabilities **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our unique backgrounds and perspectives are the key to delivering exceptional service to our members. As an arenaflex team member, you'll have the opportunity to: * Work with a talented and passionate team * Develop your skills and expertise in a dynamic and fast-paced environment * Make a real difference in people's lives * Enjoy a comprehensive compensation package and benefits * Participate in process improvement projects and contribute to the growth and development of our organization **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, and we're committed to creating a workplace that values diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives. **Reasonable Accommodation** arenaflex applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any arenaflex applicant who requires reasonable accommodations during the application process should contact the arenaflex Benefits Team ([email protected]) to make the need for an accommodation known. **Artificial Intelligence (AI) Guidelines** Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at arenaflex. **California Residents** For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants. Originally posted on arenaflex Careers. Apply for this job