Job Description
At arenaflex, our Senior Renewal Managers are pivotal to our company’s success. As a key member of our fast-growing and high-performing renewals team, you will be responsible for working with our customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with arenaflex. We believe that the most successful Renewals Managers are passionate about the customers they serve and have a supportive team behind them. **Job Description** About arenaflex arenaflex is a global, award-winning organization that has grown into a leading provider of Revenue Orchestration Platforms for B2B. Since our founding in 2011, we have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. Our team of driven innovators is redefining an age-old industry, and we're looking for talented individuals to join our mission. About the Role As a Senior Renewal Manager at arenaflex, you will be responsible for partnering with Customer Success Managers to educate our customers about the power of arenaflex. You will effectively negotiate renewal terms, resulting in “win-win” outcomes for arenaflex and our customers. You will also collaborate with the Account Executives in your segment to drive growth at time of renewal, assess customer health, and renew customer partnership agreements. Key Responsibilities Partner with Customer Success Managers to educate our customers about the power of arenaflex. Effectively negotiate renewal terms, resulting in “win-win” outcomes for arenaflex and our customers. Collaborate with the Account Executives in your segment to drive growth at time of renewal. Assess customer health and renew customer partnership agreements. Accurately forecast revenue risk in your book of business while crafting creative and compelling commercial agreement options. Keep up with industry trends, the competitive landscape, and our customers’ needs. What We're Looking For We are seeking a results-oriented, motivated, and strategic retention expert focused on retaining and growing our existing customer base. You will play a pivotal role in creating longstanding partnerships with our customers, helping arenaflex build durable revenue while crushing your quarterly targets. Essential Qualifications 2+ years of experience owning a wide range of renewals, from small to large companies and spend. 5+ years of customer management or sales experience at a software company (SaaS model), ideally with an emphasis on renewals and expansion. Experience with Salesforce is a huge plus, arenaflex is a big bonus. Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations. Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders. Excellent written and verbal communication skills. People who naturally look for the silver lining. Team players who put ‘me’ behind ‘we.’ Self-starters who don’t need their hand held in order to get things done. People who admit when they’re wrong (we all are!) and lower their guard to connect transparently with the team to resolve issues. Empathy in connection with others. Smart people with exceptional accomplishments, talents, and goals. Preferred Qualifications Experience with arenaflex's Revenue Orchestration Platform. Knowledge of the sales engagement industry and its trends. Experience working with cross-functional teams, such as sales, marketing, and customer success. Strong analytical and problem-solving skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Career Growth Opportunities and Learning Benefits As a Senior Renewal Manager at arenaflex, you will have the opportunity to: Develop your skills and expertise in the sales engagement industry. Work with a talented team of innovators who are passionate about creating a better customer experience. Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices. Take on new challenges and responsibilities as you grow in your role. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about creating a better customer experience, and we're looking for talented individuals who share our vision. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: Base salary: $57,000 - $98,000 USD. Performance bonus. Stock options. Benefits, including health insurance, 401(k) matching, and paid time off. How to Apply If you're passionate about innovation, growth, and serving customers, and you thrive in a fast-paced, developmental environment, then becoming a Senior Renewal Manager at arenaflex is the career path for you! Apply now to join our team of driven innovators and help us redefine the sales engagement industry. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. Apply for this job