Job Description
At arenaflex, we're passionate about providing exceptional customer service and innovative solutions to our clients. As a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services, we're committed to making benefits management easier and more accessible for everyone. If you're a customer service professional with a passion for delivering remarkable experiences, we want to hear from you! **Job Summary** As a Customer Service Representative at arenaflex, you'll play a vital role in building strong relationships with our clients and participants. You'll be responsible for answering phone calls and emails, processing forms, and providing exceptional customer service. If you're a detail-oriented, organized, and empathetic individual with a strong work ethic, we encourage you to apply. **What You'll Do** • Field phone calls from clients and participants throughout the day regarding various topics, including: + Password reset and basic website support + Participant account balances + Debit card declines + Claim and election form submissions + Replacement or additional card ordering • Process forms and enter data related to benefit processes, including: + Pay frequency entry + Debit Card Authorization Form entry + HIPAA forms • Research and respond to claims questions • Send routine confirmation and documentation request emails and letters • Log/tag calls received to support excellent customer care and internal communication • Provide a high level of customer service to all clients and participants by creating a positive relationship with both parties • Perform other duties as assigned • Maintain quality work that exemplifies and promotes arenaflex's core values **Requirements** **Who You Are** • A high school graduate/GED recipient, with a graduate degree preferred but not required • At least one year of professional work experience, preferably in phone customer service in a call center or high-volume call environment • Experience in benefits management, particularly with CDH and COBRA knowledge, is highly preferred • Familiarity with the Alegeus system is a plus • Available to train for 3-4 weeks, Monday through Friday from 9:00 AM to 5:30 PM ET, and work from 10:30 AM to 7:00 PM ET upon successful completion of training • A detail-oriented individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment • Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner • An internally motivated individual looking to grow personally and professionally • Qualified candidates possess above-average analytical and problem-solving skills, and attention to detail • An individual that understands the value of providing a high level of customer service **Work Environment** After successful training, you'll work Monday through Friday, 10:30 AM to 7:00 PM ET, with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment, and you must reside in one of the following states: AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, or WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. You'll frequently communicate with arenaflex team members and candidates, and must be able to exchange accurate information clearly in these situations. **How We Support Our Team** At arenaflex, we invest in our people, our community, and our technology. We strive to provide work-life balance, paired with professional growth for each of our employees. Our benefits and perks include: • Competitive benefits, including medical, dental, and vision benefits for employees and their families • Company-funded HSA's, Pre- and Post-tax 401k's with a company match up to 5% • Life Insurance, Accident Insurance, Pet insurance, and more! • A Monday-Friday schedule, a generous vacation policy, and a Life Balance Reimbursement Plan to support work-life balance • A volunteer program to support our team members as they help the organizations they're passionate about **Our Core Values & Diversity Focus** Our vision is to be the most admired benefits partner, and our core values and beliefs are: • We believe in always doing the right thing • We believe that a remarkable service experience is possible • We believe in trusting one another as an operating philosophy • We believe that high-performance teams deliver extraordinary results • We believe in building benefits technology that converts the complex to easy • We seek to empower, empathize, and respect our team members and our world arenaflex is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and creating an inclusive environment for all employees. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job