Job Description
- *Join arenaflex in shaping the future of employer services for Human Resources compliance and outsourcing** Are you a seasoned professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Success Manager to join our team and help shape the future of employer services for Human Resources compliance and outsourcing. **About arenaflex** arenaflex is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to accomplish their financial goals and help them save time and money. With a team of 22,500 people across 32 countries, arenaflex operates across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. Our corporate headquarters are in Dublin, Ireland, and we're proud to be a FTSE 100 Index company listed on the London Stock Exchange (arenaflex). **Job Description** As a Customer Success Manager at arenaflex, you'll play a critical role in helping us shape the future of employer services for Human Resources compliance and outsourcing. You'll be responsible for ensuring client adoption and optimization of the Verification Fulfillment solution, consulting with clients on best VOE practices to achieve results, and identifying concerns by working closely with clients. **Key Responsibilities:** * Ensure client adoption and optimization of the Verification Fulfillment solution * Consult with clients on best VOE practices to achieve results * Identify concerns by working closely with clients * Coordinate internal support resources to solve identified concerns * Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments * Be a client advocate * Surface new product features to remain competitive in the market * Collaborate with other leaders on this multi-year, major strategic initiative to build a new business * Manage a large enterprise-level project consisting of multiple teams internal and external * Influence teams, including senior executives * Manage risk in a thoughtful, wise, and logical manner * Provide leadership to align technology with goals * Lead meetings with partners to discuss program status and goals and resolve open issues * Demonstrate comfort initiating/engaging in difficult conversations * Grasp new technologies and learning a new business **Qualifications:** * 3+ years of experience managing transformative projects * Knowledge of human capital management systems and HR/Payroll/Tax related product offerings * Ability to handle multiple tasks, prioritize multiple work items * Ability to remain flexible and be comfortable with ambiguity within a constantly changing environment * Ability to interpret data and present professional content to team members **Essential Skills and Competencies:** * Collaborative – partnering skills including with fellow team members, peers, and important partners; build relationships and connect ideas across internal and external opportunities * Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities * Determined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity; demonstrate a fierce commitment to challenging status quo **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to investing in the growth and development of our employees. As a Customer Success Manager, you'll have access to a range of training and development opportunities, including: + Regular coaching and feedback sessions + Access to industry-leading training programs + Opportunities to attend conferences and events + Mentorship programs to support your career growth **Work Environment and Company Culture:** * arenaflex is a fully remote company, offering the flexibility to work from anywhere in the world. * Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We're passionate about delivering exceptional customer experiences and driving business growth through our products and services. * We're proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive workplace where everyone can succeed and bring their whole self to work. **Compensation, Perks, and Benefits:** * Lucrative overachievement plan * Experian Elite – Annual trip for Top Performers * 15 days of vacation accrual annually, five sick days, two volunteer days * Wellness plans, online discounts, employee discounts, pet insurance, and more * Employee stock purchase program and 401K matching and immediate vesting **How to Apply:** If you're a motivated and experienced professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of our DNA and practices, and our diverse workforce drives our success. Everyone can succeed at arenaflex and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Apply for this job