Job Description
Are you passionate about making a meaningful difference in people's lives? Do you have a bachelor's degree and a strong desire to work in a dynamic, customer-centric environment? Look no further than arenaflex Health Services, a leading provider of innovative health solutions. We're seeking an experienced Behavioral Health Customer Service Advocate to join our remote team, where you'll play a vital role in helping individuals access the care they need. As a Behavioral Health Customer Service Advocate, you'll be the first point of contact for members and providers seeking services for mental health and/or substance use disorders. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to provide compassionate and efficient support, ensuring every caller's experience with arenaflex is both positive and productive. **About arenaflex Health Services** arenaflex Health Services is a division of arenaflex, a global health services organization dedicated to improving health and increasing vitality. We're committed to innovation, using cutting-edge technology and data-driven insights to predict, prevent, and treat illness and disease. Our mission is to make a meaningful difference in the lives of millions of people, and we're looking for talented individuals like you to join our team. **Key Responsibilities:** * Take back-to-back phone calls from members and providers, using your exceptional communication skills to ensure every caller's experience is both efficient and compassionate. * Triage and conduct intake for risk of harm and substance use concerns, using your independent judgment to deliver accurate information and exceptional service. * Communicate eligibility, assist with scheduling appointments, provide referrals, quote benefits, and advise on authorization requirements, using your strong problem-solving skills to resolve issues on the first call. * Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support, ensuring a smooth and efficient experience for all stakeholders. * Navigate multiple systems and applications across multiple screens while on calls, using your multitasking abilities to manage up to 9 programs at once. **Requirements:** * Bachelor's degree in psychology, social work, or a related field, or bachelor's degree in another field plus 2+ years of behavioral health experience. * Customer service experience, with a strong track record of providing exceptional service and support. * Strong time management and multitasking abilities, with the ability to prioritize tasks and manage multiple calls simultaneously. * Proficiency with typing and PC usage, with the ability to navigate multiple systems and applications. * Must remain at your workstation while handling calls from a phone queue. **Training Schedule:** * Monday-Friday, 8:30 AM-5:00 PM CST, with a comprehensive training program designed to equip you with the skills and knowledge you need to succeed in this role. **Work Schedule:** * A permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need, with flexibility to accommodate your needs and preferences. **Compensation and Benefits:** * We anticipate offering an hourly rate of $19-$29 USD/hour, depending on relevant factors, including experience and geographic location. * This role is also anticipated to be eligible to participate in an annual bonus plan, providing an opportunity to earn additional compensation based on performance. * Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs, starting on day one of your employment. * 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. **Work Environment and Company Culture:** * arenaflex is committed to creating a healthy, balanced, and secure work environment, with a focus on supporting your whole health. * Our company culture is built on a foundation of empathy, compassion, and respect, with a strong emphasis on teamwork and collaboration. * We're proud to be an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. **How to Apply:** If you're passionate about making a meaningful difference in people's lives and have the skills and experience to succeed in this role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss this opportunity further. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive workplace. **Accommodations:** If you require reasonable accommodation in completing the online application process, please email [[email protected]](mailto:[email protected]) for support. Do not email [[email protected]](mailto:[email protected]) for an update on your application or to provide your resume, as you will not receive a response. **Tobacco-Free Policy:** arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. **Criminal History:** Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job