Job Description
At arenaflex, we're dedicated to revolutionizing the way we approach cardiac emergency preparedness. As a national leader in emergency prevention, we're passionate about making a difference in the lives of individuals and communities across the country. With a strong commitment to innovation and customer satisfaction, we're seeking a highly skilled and motivated Customer Care Specialist, Data Management to join our team. **About arenaflex** arenaflex is a trusted partner to thousands of businesses across the country, with a presence in over 32,000 customer locations worldwide. Our comprehensive range of services includes AED sales and repair services, program management, and CPR training, making us a one-stop-shop for all cardiac emergency preparedness needs. With a strong focus on customer satisfaction and operational efficiency, we're committed to delivering exceptional results and making a positive impact on the lives of our customers. **Job Summary** As a Customer Care Specialist, Data Management, you'll play a critical role in ensuring the accuracy and completeness of customer data, driving continuous improvement across the organization, and enhancing operational efficiency and customer experience. This role involves analyzing, validating, and maintaining customer data to support business operations and decision-making processes. You'll collaborate with cross-functional teams and customers to address data issues, resolve discrepancies, and update customer information as needed. **Responsibilities and Qualifications** **Essential Duties and Responsibilities:** * Perform data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing * Collaborate with cross-functional teams (Sales, Customer Care, Finance, IT) and customers if necessary to address data issues, resolve discrepancies, and update customer information as needed * Support data governance initiatives by adhering to data management policies, procedures, and best practices * Analyze customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system * Utilize data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information * Generate data quality reports and metrics to track key performance indicators and monitor improvements over time * Conduct regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements * Develop and implement data validation rules and automated data quality checks to prevent data errors and ensure data integrity; document data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing * Generate ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives **Skills/Experience Required:** * Education: High School Diploma or equivalent required; Bachelor’s Degree preferred * Three to five years of customer service or data management experience * Successful and positive experience working in a remote environment * Proven experience in data entry and analysis, preferably in a customer data management or analytics role * Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables, and various formulas * Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements * Excellent attention to detail * Analytical skills, with the ability to identify patterns, trends, and outliers in large datasets * Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders * Ability to work in a fast-paced environment with high adaptability * Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment **Why Join arenaflex?** * Competitive salary, commensurate with experience * Comprehensive benefits package, including 401(k) Plan * Opportunity to work with a dynamic and innovative team * Collaborative and inclusive work environment * Professional growth and development opportunities * Recognition and rewards for outstanding performance **arenaflex is an Equal Opportunity Employer** We're committed to creating a diverse and inclusive workplace that reflects the communities we serve. We strive to create an environment where everyone feels valued, respected, and empowered to bring their full, authentic self to work each day. If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply. **How to Apply** If you're ready to take your career to the next level and join a team that's passionate about making a difference, please submit your application through our website. We can't wait to hear from you! Apply for this job