Job Description
Are you a motivated and customer-focused individual looking for a rewarding remote career opportunity that aligns with your values and goals? Do you have a passion for delivering exceptional customer experiences and a desire to grow your skills and knowledge in a dynamic and inclusive work environment? If so, we encourage you to apply for the Experienced Customer Support Representative-Remote (Military Spouses) role at arenaflex. **About arenaflex** arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. **Join our team of game-changers** As a remote Customer Support Representative at arenaflex, you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being. We're a team of passionate individuals who are dedicated to delivering outstanding customer experiences and making a positive impact on our customers' lives. **Career Growth and Personal Development** We believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Support Representative at arenaflex, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! **What you'll do in this role** As a Customer Support Representative working from home, you will: * Provide inbound and outbound customer support using a call flow guide * Identify/develop opportunities to offer targeted company's products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades) * Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs * Order processing and monitoring * Track, document, and retrieve information in databases * Offer additional products and/or services with every interaction * Deliver expert customer experiences…with a smile **Your qualifications** We're looking for individuals who possess the following skills, integrity, knowledge, and genuine compassion: * Be a Military spouse * 1+ year of customer service experience * 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) * Must be at least 24 years of age * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing * A work computer will be provided after hire. * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States and have a valid U.S. address for residence **What's in it for you** As a Customer Support Representative at arenaflex, you'll enjoy a range of benefits, including: * Medical, dental, and vision insurance * Comprehensive employee assistance program (EAP) * 401(k) retirement plan * Paid time off and holidays * Paid training days * DailyPay enrollment option to access pay "early," when you want it * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Ready to join our team?** If you're a motivated and customer-focused individual looking for a rewarding remote career opportunity that aligns with your values and goals, we encourage you to apply for the Experienced Customer Support Representative-Remote (Military Spouses) role at arenaflex. Don't miss this opportunity to join our team of game-changers and make a positive impact on our customers' lives. Apply for this job