Job Description
At arenaflex, we're revolutionizing the way institutions interact with their customers through innovative online bill payment services. As a Customer Marketing Specialist, you'll play a crucial role in promoting our cutting-edge EBPP solutions to new clients, empowering them to improve customer engagement, loyalty, and efficiency while reducing churn and missed payments. **About arenaflex** arenaflex is a leading provider of online bill payment services, founded in 2009. With over 50 million payments processed annually, we're one of the most secure, innovative, and inclusive fintech solutions in the market. Our mission is to put customer experience first, and we're committed to helping institutions like yours thrive in the digital age. **Job Overview** This is a 16-week contract position to cover a paternity leave, providing an excellent opportunity for a motivated and customer-centric individual to join our team. As a Customer Marketing Specialist, you'll be responsible for connecting with new clients, promoting EBPP to their customers, and driving client behavior to adopt online billing and payment adoption. You'll work closely with cross-functional teams to ensure client engagement and promotion of our EBPP solutions. **Key Responsibilities** * Connect with new clients ready for marketing and work with them to promote EBPP to their customers * Conduct zoom training on online payment adoption best practices * Create content that helps support billers with online payment messaging to their customers * Drive client behavior to promote online billing and payment adoption by payers * Maintain a knowledge of arenaflex services (pay anywhere, anytime – online, mobile, POS, bank sites) with the ability to articulate value proposition and product advantages * Create marketing material specifically for VIP billers – upon request * Ensure that client marketing activities are entered in various systems, like Salesforce * Liaison with external vendors that house our marketing assets, QR codes, design vendors, and more **Essential Qualifications** * Bachelor's degree * At least 3 years' experience in marketing/marketing communications (e-payments/SaaS a plus) * Knowledge of Adobe products (Acrobat, InDesign, Photoshop, and Illustrator) * Practical experience communicating with customers * Proficiency in MS Word, Excel, and PowerPoint, Salesforce **Preferred Qualifications** * Experience in the fintech industry * Knowledge of electronic bill presentment and payment (EBPP) solutions * Strong understanding of customer behavior and marketing strategy * Excellent computer skills * Problem-solving skills and high attention to detail * Tech-savvy and interested in learning new tools and programs to support the business * Good visual and content design ability * Highly developed verbal and written communication skills * Ability to thrive in a fast-paced environment and work collaboratively across departments – a team player * Ability to build successful relationships and influence customer behavior * Sense of urgency **Work Environment and Culture** At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and inclusive for all employees. Our team is passionate about innovation, customer experience, and making a positive impact in the fintech industry. **Compensation and Benefits** * Base salary: $80,000 - $85,000 USD * Annual bonus or commission * Overtime pay (if applicable) * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional growth and development **How to Apply** If you're a motivated and customer-centric individual with a passion for marketing and fintech, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job