Job Description
- *Unlock a Rewarding Career in Fintech with arenaflex** Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong understanding of regulatory requirements and a keen eye for due diligence? If so, we invite you to join arenaflex, a leading player in the Fintech and Payment Industry, as a Night Shift Customer Support Agent & KYC Analyst. **About arenaflex** arenaflex is a dynamic and growing company that is revolutionizing the way people interact with financial services. Our mission is to provide innovative solutions that make financial transactions seamless, secure, and accessible to all. With a strong focus on customer satisfaction and regulatory compliance, we are committed to building a team of talented professionals who share our vision. **Job Summary** As a Night Shift Customer Support Agent & KYC Analyst, you will play a critical role in ensuring that our customers receive exceptional support and that our regulatory requirements are met. You will be responsible for providing timely and effective solutions to customer complaints and inquiries, maintaining detailed records of customer interactions, and conducting thorough due diligence checks on customers. If you are fluent in Japanese, have strong problem-solving skills, and are passionate about delivering top-notch customer service, we encourage you to apply. **Key Responsibilities** * Provide timely and effective solutions to customer complaints and inquiries via chat, email, and phone support. * Maintain detailed records of customer interactions, inquiries, comments, and complaints. * Troubleshoot customer issues and escalate to relevant teams when necessary. * Review and analyze customer information to ensure compliance with regulatory requirements and company policies. * Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations. **Requirements** * Fluent proficiency in Japanese. * Strong problem-solving skills with the ability to provide reasonable solutions to customers. * Excellent written and verbal communication skills in English. * Strong customer service skills, including empathy, patience, and problem-solving abilities. * Familiarity with customer service software and tools. * Ability to work independently and as part of a team in a fast-paced environment. * Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays. **Preferred Qualifications** * High school diploma or equivalent; college degree preferred. * Relevant experience in customer service, preferably in a global support environment. * Excellent communication and interpersonal skills. **What We Offer** * Competitive salary: £27,400.00 per year. * Opportunity to work in a dynamic and growing company. * Remote work arrangement. * Career growth opportunities and learning benefits. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Why Join arenaflex?** * Be part of a company that is shaping the future of Fintech. * Work with a talented team of professionals who are passionate about delivering exceptional customer service. * Enjoy a competitive salary and benefits package. * Develop your skills and knowledge in a dynamic and fast-paced environment. * Contribute to the growth and success of a leading player in the Fintech and Payment Industry. **How to Apply** If you are passionate about providing exceptional customer support and ensuring compliance, please submit your application. We look forward to hearing from you! Apply for this job Apply for this job