Job Description
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly skilled and motivated Customer Service Representative to join our team in Brooklyn, New York. As a Bilingual Spanish Customer Service Representative, you will play a critical role in providing top-notch service to New York City residents, responding to their inquiries, and resolving their concerns in a professional and courteous manner. **About arenaflex** arenaflex is a leading provider of innovative solutions and exceptional service, dedicated to delivering outstanding customer experiences. Our vision is to be the leader in customer experience, empowering and supporting our employees to reach their full potential while making a global impact. We value diversity, inclusivity, and employee growth, and we're committed to creating a dynamic work environment that fosters professional development and a positive impact. **Job Summary** This is a full-time position that requires a strong and diverse skillset in customer service, communication, and problem-solving. As a Customer Service Representative, you will be responsible for addressing incoming inquiries from NYC residents, creating work orders, dispatching work to specific departments, and providing accurate information in a timely and professional manner. You will be the face of arenaflex, and your exceptional customer service skills will make a lasting impression on our customers. **Responsibilities** As a Bilingual Spanish Customer Service Representative, your key responsibilities will include: * Addressing incoming inquiries from NYC residents related to city-oriented issues * Maintaining a professional demeanor with all customers and providing services with courtesy and patience * Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from customers * Providing accurate information in a timely, professional, and courteous manner * Directing requests to the appropriate department or agency for further action * Building upon knowledge through product training, interactions with support staff, and quality initiatives to enhance daily performance and call handling **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience * Must be able to work onsite only at our Brooklyn, NY location * Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English) * Professional written and verbal communication skills * Commitment to professionalism and a positive customer service experience * High level of computer proficiency and strong communication skills * Thrive in a fast-paced environment dealing with all types of customers and personalities * Willing to work evenings or overnight shifts with weekend schedule availability **Benefits & Perks** As a valued member of our team, you will enjoy the following benefits and perks: * Bilingual only $17 per hour – Training Wage * Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses * Full health and wellness benefits Day 1 of employment * Paid time off * 401(k) retirement plan + company-paid life insurance **Why Join Us** At arenaflex, we value diversity, inclusivity, and employee growth. We offer a dynamic work environment, opportunities for professional development, and a commitment to making a positive impact. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic team that's making a difference, apply now by clicking on the link below: Apply Now We can't wait to hear from you! Apply for this job