Job Description
At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. As a key member of our team, you will have the opportunity to work collaboratively with a diverse group of professionals to provide specialized assistance to those seeking services. Our Self-Sufficiency Program (SSP) team is dedicated to promoting whole well-being and creating a welcoming environment that values diversity and inclusivity. **About arenaflex** arenaflex is a leading organization in the field of human services, dedicated to providing support and resources to individuals and families in need. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team. **Responsibilities** As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to make a positive impact on the lives of individuals and families seeking services. Your key responsibilities will include: * Providing customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. * Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal. * Offering information and referrals to community resources, and assisting with case status and other inquiries. * Working collaboratively with program staff to provide a safety net and promote family stability. * Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity. **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Two years of experience in customer service or a related field, with a high volume of paperwork and people contact. * Excellent communication and interpersonal skills, with the ability to work with diverse populations. * Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems. * Ability to adapt communication style to explain complex information to diverse audiences. * Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients. **What We Offer** As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to work in a collaborative and dynamic environment that values diversity and inclusivity. We offer a competitive salary range, comprehensive benefits package, opportunities for professional growth and development, and a chance to make a positive impact on the lives of Oregonians. **Competitive Salary Range:** $3,429 - $4,622 **Comprehensive Benefits Package:** including medical, dental, and vision insurance, as well as retirement savings plan. **Opportunities for Professional Growth and Development:** including training and development programs, mentorship opportunities, and career advancement. **Collaborative and Dynamic Work Environment:** with a diverse team of professionals who are passionate about making a difference. **Chance to Make a Positive Impact:** on the lives of individuals and families in need of support and resources. **How to Apply** If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928. Apply Now Apply for this job **Why Join arenaflex?** At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team. **What Our Team Says** "I love working at arenaflex because I have the opportunity to make a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and I feel proud to be a part of it." - [Name] "I have been working at arenaflex for several years, and I have seen firsthand the impact that our team has on the lives of individuals and families in need of support and resources. I am proud to be a part of an organization that values diversity and inclusivity, and I am excited to see the positive impact that our team will continue to make in the future." - [Name] **Join Our Team and Make a Difference** If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928. Apply Now Apply for this job Apply for this job