Job Description
Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company committed to delivering exceptional customer experiences. As a Customer Service Representative, you will provide routine service support to customers, addressing inquiries and resolving issues related to products and services across multiple channels. Responsibilities Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions Documents customer interactions and completes service requests to minimize customer effort or additional action Skills Must provide a dedicated and confidential work space which includes a door that can be closed for privacy Must have high speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds Must have wired connection in the room with the modem and router Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties Typically <1 year of related experience In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered Accountability Continual Improvement Process Customer Interactions Customer Service Decision Making Relationship Building Results-Oriented Technical Support Accuracy and Attention to Detail Customer Experience Management Decision Making and Critical Thinking Effective Communications Fraud Detection and Prevention Knowledge of a Specific Customer Support Function Managing Multiple Priorities Problem Solving Products and Services Tech Savvy Benefits Medical/prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long-term disability protection 401(k) with PNC match Pension and stock purchase plans Dependent care reimbursement account Back-up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid A robust wellness program with financial incentives Maternity and/or parental leave Up to 11 paid holidays each year 9 occasional absence days each year, unless otherwise required by law Between 15 to 25 vacation days each year, depending on career level Company Overview PNC is a financial service company providing bank deposits products and services to its community. It was founded in 1845, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is