Job Description
FNBO is dedicated to supporting its employees and customers, striving to be a force for good. The Senior Fraud Investigations Specialist will investigate and analyze credit card fraud, support customers affected by fraud, and ensure compliance with regulations while managing disputes and chargebacks. Responsibilities Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back Determine the validity of disputes and hold customers accountable if necessary Conduct an in-depth investigation and attempt to identify a suspect Contact law enforcement when necessary and provide important information Research and submit Suspicious Activity Referrals when necessary Understand chargeback lifecycles for Visa and Mastercard Review responses from merchants and respond accurately and professionally based on the information that was provided Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections Effectively manage time to ensure performance is meeting or exceeding production goals Skills High school diploma or GED Excellent oral and written communication skills Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.) A minimum of nine months of customer service experience Basic accounting skills with the ability to balance accounts Candidates must possess unrestricted work authorization and not require future sponsorship Credit card dispute and chargeback experience is highly desired Familiarity with the credit card or banking industry Benefits Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Company Overview FNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs. It was founded in 1857, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is