Job Description
Are you a customer service professional looking for a new challenge that combines your passion for helping others with the flexibility of working from home? Do you have a strong desire to work for a company that values diversity, inclusion, and employee well-being? If so, we encourage you to apply for the Virtual Bilingual Customer Service Advisor position at arenaflex, a leading provider of healthcare services. **About arenaflex** arenaflex is a part of the nation's leading provider of healthcare services, HCA Healthcare. With over 17,000 colleagues and a presence in close to 1,000 hospitals and 3,000 physician practices across the country, arenaflex is committed to making a positive impact on patients, providers, and their communities. Our teams are a committed, caring group of colleagues who share a passion for creating positive patient interactions and delivering exceptional customer service. **Benefits of Working at arenaflex** As a Virtual Bilingual Customer Service Advisor at arenaflex, you will be part of a comprehensive benefits package that supports your health, life, career, and retirement. Some of the benefits include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation * Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more * Free counseling services and resources for emotional, physical, and financial well-being * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off arenaflex stock * Family support through fertility and family building benefits with Progyny and adoption assistance * Referral services for child, elder, and pet care, home and auto repair, event planning, and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services, and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income **Job Summary and Qualifications** As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. **Key Responsibilities:** * Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures * Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances * Document patient inquiry and actions taken into the appropriate systems * Update or add insurance information and/or patient demographic information and request rebill * Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods * Escalate patient complaints to the appropriate individual/department based on the nature of the issue * Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude * Follow all arenaflex Customer Service Organization (CSO) guidelines and policies * Meet and maintain established departmental performance metrics for production and quality * Adhere to all compliance guidelines * Maintain working knowledge of workflow, systems, and tools used in the department **Qualifications:** * Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role * Previous call center experience preferably in a healthcare environment preferred * Bilingual Spanish is required * Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted) **Why Join arenaflex?** At arenaflex, we value diversity, inclusion, and employee well-being. We are committed to creating a positive work environment that supports your career growth and personal development. As a Virtual Bilingual Customer Service Advisor, you will have the opportunity to work with a talented team of colleagues who share your passion for delivering exceptional customer service. **How to Apply** If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Virtual Bilingual Customer Service Advisor position at arenaflex. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **Apply Now** Apply for this job