Job Description
Are you a customer service enthusiast who is fluent in English and Spanish? Do you have a passion for helping others and a knack for navigating complex computer systems? If so, we invite you to join arenaflex as a Bilingual Customer Service Representative. In this role, you will have the opportunity to work from the comfort of your own home, providing exceptional service to our customers while developing your skills and advancing your career. **About arenaflex** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Our commitment to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes is reflected in our mission. **Job Summary** As a Bilingual Customer Service Representative at arenaflex, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner. You will work from the comfort of your own home, using our state-of-the-art technology to navigate complex computer systems and provide accurate information to our customers. If you are fluent in English and Spanish, have a passion for customer service, and are looking for a challenging and rewarding career opportunity, we encourage you to apply. **Key Responsibilities** * Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed * Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues * Provide exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner **Qualifications** * High School Diploma / GED * Must be 18 years of age OR older * Bilingual fluency in English and Spanish * 1+ years of customer service experience * Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications * Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** * 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools * Health care experience **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. **Pay and Benefits** * Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. * In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). * The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. * We comply with all minimum wage laws as applicable. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Why Join arenaflex?** * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k plan and equity stock purchase program. * Our company culture is guided by inclusion, talented peers, and a commitment to making a positive impact on the world. * We offer career development opportunities, including training and education programs, to help you advance your career. * Our work environment is fast-paced and dynamic, with opportunities to work on challenging projects and make a real difference in people's lives. **How to Apply** If you are a motivated and customer-focused individual who is fluent in English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job