Job Description
At arenaflex, we're a place where colleagues find inspiration in travel as a force for good and, through their work, can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Customer Onboarding Manager at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. If you're ready to explore a career path and start your journey, we invite you to apply for this exciting opportunity. **What You'll Do:** As a Customer Onboarding Manager at arenaflex, you'll be responsible for owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third parties where applicable. This includes other internal and external projects as needed. Your key responsibilities will include: * Focusing on the customer and the implementation of regional/global projects, utilizing arenaflex project documents and following the SID implementation process. * Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented. * Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined. * Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action. * Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders. * Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success. * Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated. * Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan. * Responsible to determine project call structure and manage Stakeholder calls. * Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team. **What We're Looking For:** We're seeking a highly motivated and experienced Customer Onboarding Manager who is passionate about working directly with customers and building strong relationships. The ideal candidate will have: * Travel industry experience (candidates with experience in the corporate travel sector will be considered at this time). * A passion for working directly with customers and strong relationship building. * Understanding of arenaflex and corporate travel. * Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones. * A positive, "can-do" attitude. * Ability to motivate a project team and manage under pressure. * Business English mandatory – multi-lingual capability advantageous. * Excellent relationship building, influencing, negotiating, communication, and presentation skills. * Ability to clearly articulate an accountability, then hold people accountable. * Commercial awareness and strong relationship building skills. * Excellent organizational skills of multitasking, advance planning, and time management. * Ability to inspire change in the face of possible resistance. * Effective time management, multi-tasking prioritization skills. * Strong active listening and facilitating skills. * High degree of problem-solving and decision-making and ability to adapt to changing priorities. * Flexibility and the ability to adapt to change. * Ability to understand and lead projects. * Happy to be challenged and to challenge people and processes. * Experience collaborating across multiple functional groups and with operational SME's. **Location:** This role is based in Texas, United States. **Compensation and Benefits:** The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that arenaflex expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. arenaflex offers a comprehensive benefits package, including: * Flexible benefits tailored to each country and start the day you do. * Health and welfare insurance plans. * Retirement programs. * Parental leave. * Adoption assistance. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at arenaflex. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! **Equal Employment Opportunity:** All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. **Accommodations:** arenaflex is committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. **What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box"; please apply anyway. You may be exactly the person we're looking for. Apply Job! Apply for this job