Job Description
Join arenaflex, a global leader in the customer experience (CX) industry, as we continue to revolutionize the way businesses interact with their customers. With a team of 170,000 associates across the globe, we're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's passionate about delivering exceptional customer experiences. We're committed to empowering our associates to grow and develop their skills, while fostering a culture of innovation, collaboration, and inclusivity. If you're a motivated and customer-focused individual who's eager to make a meaningful impact, we'd love to hear from you. **Job Summary** We're seeking an experienced German Speaking Customer Service Advisor to join our Financial Services team. As a key member of our team, you'll be responsible for providing professional outbound service to company points of contact, discussing product satisfaction, self-service application usage, and optimizing expenditure on client product. You'll also hand warm sales leads to the account, working closely with Regional Sales Managers to support individual clients and identify potential opportunities. **Responsibilities and End Results** As a German Speaking Customer Service Advisor, you'll be responsible for: * Researching and reviewing company expenditure and usage of self-service tool known as MiVision * Working closely with Regional Sales Managers to discuss each individual client and how best to support them * Outbound calling to identify customer's needs and potential opportunities, passing warm sales leads back to the account * Providing general product information * Promoting the benefits of MiVision and the self-service options it can fulfill * Dealing with enquiries related to the client's product range, while providing a high standard of service * Working closely with the Corporate Cards team if follow-up is required * Developing and maintaining a full technical knowledge of client products and services * Dealing with all correspondence as requested/required * Diarising and logging of all calls accurately to ensure follow-up calls are completed as and when needed **Planning and Organising** As a key member of our team, you'll be expected to: * Organize and schedule administration and call activities on a daily, weekly, and recurring basis * Prioritize tasks and manage your time effectively to meet deadlines **Decision Making** You'll be responsible for: * Advising customers of the most appropriate options/solutions * Using your own initiative to decide if a problem/query should be escalated **Supervision** You'll receive: * Minimum supervision, but with readily available support * Regular call monitoring to provide information relating to your performance **Communication** You'll be required to: * Communicate with customers of the client who work closely with and utilize their product * Communicate with Sales Managers and client contacts to discuss call outputs * Communicate with the team for advice and consultation * Communicate with your supervisor to pass on information regarding a customer **Experience, Knowledge, and Skills Required** To be successful in this role, you'll need: * Fluency in English and German * Previous experience in customer service, preferably in the financial industry * Computer literacy: Word-processing, Excel, internet, and general systems usage * Ability to work under pressure, detail-oriented, and flexible * Strong interpersonal, communication, and customer service skills * Initiative, ability to multitask, and prioritize * Experience in cards business or an interest in financial matters highly valued, although not essential * Sense of urgency and responsibility required * Problem-solving and conflict resolution * Effectively prioritizing time and managing work to deadlines * Taking ownership of issues and liaising with the client and internal Operations to resolve * Ability to work in a pressured environment and multitask is essential * Must be proactive and prepared to investigate issues off your own initiative with the minimum of information * Excellent communication skills and ability to communicate at all levels * Self-motivated and demonstrate a high level of initiative * Display a high level of attention to detail **What We Can Offer You** As a valued member of our team, you'll enjoy: * A 37.5 hours contract * 4 weeks of training, consisting of classroom-style courses and side-by-side with an experienced Customer Service Representative * Perks: employee benefits scheme that works with the best UK retailers * Learning and Development courses * Career opportunities within the account * A secure area policy to ensure your safety and well-being **Subject to Disclosure Scotland, media, and credit check** If you're a motivated and customer-focused individual who's eager to make a meaningful impact, we'd love to hear from you. Apply now to join our dynamic team at arenaflex! ```html Join Our Team at arenaflex Apply now to become a part of our dynamic team at arenaflex. We're a global leader in the customer experience (CX) industry, and we're passionate about delivering exceptional customer experiences. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. As a German Speaking Customer Service Advisor, you'll be responsible for providing professional outbound service to company points of contact, discussing product satisfaction, self-service application usage, and optimizing expenditure on client product. You'll also hand warm sales leads to the account, working closely with Regional Sales Managers to support individual clients and identify potential opportunities. Responsibilities and End Results Researching and reviewing company expenditure and usage of self-service tool known as MiVision Working closely with Regional Sales Managers to discuss each individual client and how best to support them Outbound calling to identify customer's needs and potential opportunities, passing warm sales leads back to the account Providing general product information Promoting the benefits of MiVision and the self-service options it can fulfill Dealing with enquiries related to the client's product range, while providing a high standard of service Working closely with the Corporate Cards team if follow-up is required Developing and maintaining a full technical knowledge of client products and services Dealing with all correspondence as requested/required Diarising and logging of all calls accurately to ensure follow-up calls are completed as and when needed Planning and Organising As a key member of our team, you'll be expected to: Organize and schedule administration and call activities on a daily, weekly, and recurring basis Prioritize tasks and manage your time effectively to meet deadlines Decision Making You'll be responsible for: Advising customers of the most appropriate options/solutions Using your own initiative to decide if a problem/query should be escalated Supervision You'll receive: Minimum supervision, but with readily available support Regular call monitoring to provide information relating to your performance Communication You'll be required to: Communicate with customers of the client who work closely with and utilize their product Communicate with Sales Managers and client contacts to discuss call outputs Communicate with the team for advice and consultation Communicate with your supervisor to pass on information regarding a customer Experience, Knowledge, and Skills Required To be successful in this role, you'll need: Fluency in English and German Previous experience in customer service, preferably in the financial industry Computer literacy: Word-processing, Excel, internet, and general systems usage Ability to work under pressure, detail-oriented, and flexible Strong interpersonal, communication, and customer service skills Initiative, ability to multitask, and prioritize Experience in cards business or an interest in financial matters highly valued, although not essential Sense of urgency and responsibility required Problem-solving and conflict resolution Effectively prioritizing time and managing work to deadlines Taking ownership of issues and liaising with the client and internal Operations to resolve Ability to work in a pressured environment and multitask is essential Must be proactive and prepared to investigate issues off your own initiative with the minimum of information Excellent communication skills and ability to communicate at all levels Self-motivated and demonstrate a high level of initiative Display a high level of attention to detail What We Can Offer You As a valued member of our team, you'll enjoy: A 37.5 hours contract 4 weeks of training, consisting of classroom-style courses and side-by-side with an experienced Customer Service Representative Perks: employee benefits scheme that works with the best UK retailers Learning and Development courses Career opportunities within the account A secure area policy to ensure your safety and well-being Subject to Disclosure Scotland, media, and credit check If you're a motivated and customer-focused individual who's eager to make a meaningful impact, we'd love to hear from you. Apply now to join our dynamic team at arenaflex! Apply now ``` Apply for this job