Job Description
At arenaflex, we're passionate about creating an exceptional shopping experience for our customers, and we're looking for a talented and enthusiastic Customer Service Associate II to join our team. As a Customer Service Associate II, you'll play a vital role in ensuring our stores are clean, welcoming, and well-stocked, while providing top-notch customer service to our valued customers. **Your Role at arenaflex** As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties will include, but are not limited to: • Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards • Merchandising and stocking as needed to ensure a visually appealing store environment • Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Managing sales transactions while working assigned cash register, providing excellent customer service, and maintaining a high level of accuracy • Maintaining security of cash and protecting company assets, adhering to arenaflex's cash handling policies and procedures • Other duties as assigned by your supervisor or leadership team* **Your Skills and Experience** To be successful in this role, you'll need to possess the following skills and experience: • High school diploma or equivalent is preferred, but not required • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred, but not required • Ability to follow instructions and interpret operational documents, such as policies and procedures, is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation • Excellent customer service and relationship management skills are required, with a focus on providing a positive and welcoming experience for all customers • Strong organizational and communication skills are required, with the ability to work effectively in a fast-paced environment • Strong problem-solving and decision-making skills are required, with the ability to think critically and make sound judgments • High level of integrity is required, with a commitment to upholding arenaflex's values and standards • Proficiency in basic math for cash accounting is required, with the ability to accurately handle cash and operate a cash register **Your Perks and Benefits** At arenaflex, we're committed to supporting the health, wealth, and mental well-being of our employees. We offer a wide variety of rewards, including: • Medical, pharmacy, dental, and vision insurance • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! **Our Commitment to Diversity and Inclusion** arenaflex is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We make all employment decisions without regard to any protected status, including but not limited to, age, disability, gender, national origin, race, religion, or sexual orientation. We're committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. **Work Environment and Company Culture** As a Customer Service Associate II, you'll work in a fast-paced retail environment, interacting with customers, associates, and leadership team members on a daily basis. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer service and creating a welcoming store environment. arenaflex is committed to fostering a positive and inclusive company culture, with a focus on employee growth and development. **Compensation and Benefits** The compensation for this role is competitive, with a starting hourly rate of $15.50. We also offer a range of benefits, including medical, pharmacy, dental, and vision insurance, as well as an Employee Assistance Program and retirement plans. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Location** This role is based at our Pine City, Minnesota store location, with a part-time schedule of 15.5 to 16 hours per week. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We make all employment decisions without regard to any protected status, including but not limited to, age, disability, gender, national origin, race, religion, or sexual orientation. Apply for this job