Job Description
At arenaflex, we're a mission-driven fintech company that's dedicated to providing quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it's an honor to wake up in the morning knowing that we have a profound impact on our customers' lives. As a Customer Support Associate I, you'll be an integral part of our Customer Support team, providing exceptional support to our customers over the phone and embodying the "True Link Voice" - our unique way of communicating with customers. **About arenaflex** arenaflex is a profitable, mission-driven fintech company that's passionate about making a difference in people's lives. We're a team of dedicated professionals who are committed to providing top-notch customer support and creating a culture of respect, dignity, and inclusivity. With fifty million Americans in our addressable market, we're catering to tons of people who need our products and services across the country - and we've got the potential to reach many more. **Job Summary** We're looking for a highly motivated and customer-focused individual to join our Customer Support team as a Part-Time Customer Support Associate I. As a key member of our team, you'll be responsible for providing exceptional support to our customers over the phone, learning and embodying the "True Link Voice," and helping individuals with unique financial needs navigate our product. If you're a strong communicator, resilient, and have a high degree of personal responsibility and ownership in helping customers, we encourage you to apply! **Responsibilities** * Provide exceptional support to our customers over the phone, addressing their inquiries and concerns in a timely and professional manner. * Learn and embody the "True Link Voice" - our unique way of communicating with customers, which is characterized by empathy, patience, and a deep understanding of our customers' needs. * Be a detective and a problem solver who helps guide our customers to the best possible solution, navigating complex financial issues and providing clear explanations and recommendations. * Help individuals with unique financial needs navigate our product, providing personalized support and guidance to ensure they get the most out of our services. * Share customer feedback and experiences with the team, helping us to identify areas for improvement and develop new solutions to meet our customers' evolving needs. * Proudly represent arenaflex, which is known for providing top-notch customer support, and embody the values of respect, dignity, and inclusivity that are at the heart of our organization. **Requirements** * Strong communication skills, with the ability to listen actively and respond empathetically to customers' concerns and needs. * Resilience, with the ability to handle a high volume of customer calls and maintain a positive attitude in the face of challenges and problems. * High degree of personal responsibility and ownership in helping customers, with a strong sense of accountability and a commitment to delivering exceptional results. * Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus. * Ambitious and oriented to learning, with a strong desire to learn and navigate new tech platforms, systems, and processes. * Familiarity with technology, including Mac computers, external monitors, and computer accessories, as well as a strong and reliable internet connection that can support working from home. * Ability to work a set 24-hour per week schedule, with flexibility to adjust start times to meet the needs of the team. **Why You'll Love Working at arenaflex** * We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. * With fifty million Americans in our addressable market, we're catering to tons of people who need our products and services across the country - and we've got the potential to reach many more. * Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can end each work day knowing that you did wonderful work helping our customers. * We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities. * We offer competitive wages, paid sick leave, and the option to take company holidays off. * We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We have small offices in SF and in Kingston NY. **How to Apply** If you're a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, identity, or ability. If you require accommodations during the application or interview process, please let us know and we will do our best to support you. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team! Apply for this job