Job Description
- *Job Summary:** Are you a people person with a passion for delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are the same? arenaflex is seeking a motivated and friendly Part-Time Customer Service/Lot Attendant to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations. If you're a team player with excellent communication skills and a can-do attitude, we want to hear from you! **About arenaflex:** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through collaboration and teamwork. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. **Responsibilities:** As a Part-Time Customer Service/Lot Attendant, you will be responsible for: * Providing exceptional customer service to our customers, both in-person and over the phone * Assisting customers with U-Haul products and services, including rentals, equipment inspections, and returns * Using smartphone-based U-Scan technology to manage rentals and inventory * Moving and hooking up U-Haul trucks and trailers * Cleaning and inspecting equipment on the lot, including checking fluid levels * Answering questions and educating customers regarding products and services * Preparing rental invoices and accepting equipment returned from rental * Installing hitches and trailer wiring * Filling propane (certification offered through arenaflex upon employment) * Driving a forklift (certification offered through arenaflex upon employment) * Participating in ongoing continuous education through arenaflex University * Performing other duties as assigned **Minimum Qualifications:** * Valid driver's license and ability to maintain a good driving record * Available to work part-time, weekends, and holidays * Ability to be flexible with inside and outside duties (part of the duties includes sanitizing trucks) * Basic computer knowledge **Preferred Qualifications:** * Previous customer service experience, preferably in a retail or rental environment * Experience working with technology, including smartphones and computer systems * Ability to lift up to 50 pounds and work in a fast-paced environment * Certification in propane filling and forklift operation (or willingness to obtain) **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills * Ability to adapt to changing situations and priorities * Basic computer skills, including Microsoft Office and Google Suite * Familiarity with U-Haul products and services (or willingness to learn) **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for advancement and career growth within the company * Access to ongoing education and training through arenaflex University * Collaborative and supportive work environment with a team of experienced professionals **Work Environment and Company Culture:** * arenaflex is committed to creating a culture of health and wellness, with a focus on employee well-being and safety * Our work environment is fast-paced and dynamic, with a focus on innovation and customer satisfaction * We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected **Compensation, Perks, and Benefits:** * Competitive hourly rate * Opportunities for advancement and career growth * Comprehensive benefits package, including health insurance, prescription plans, and paid time off * Access to a range of employee perks, including gym reimbursement, Mindset App reimbursement, and discounts on Apple products and Dell computers * 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental and Vision Plans * Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis. Apply for this job