Job Description
At arenaflex, our mission is to empower Oregon communities by providing innovative clean energy solutions that are both affordable and accessible to all. As a trusted energy advisor, you will play a vital role in helping customers navigate their energy needs, fostering a culture of customer satisfaction, and driving advancements in energy that promote social, economic, and environmental progress. **About arenaflex** arenaflex has been a driving force in Oregon's energy landscape since 1888. Our commitment to energizing lives, strengthening communities, and driving advancements in energy has earned us a reputation as a leader in the industry. With a focus on clean energy solutions, we strive to make a positive impact on the environment while providing reliable and efficient energy services to our customers. **Job Summary** We are seeking an experienced Part-Time Customer Service Advisor to join our team at arenaflex. As a trusted energy advisor, you will provide exceptional customer support, navigate complex energy-related issues, and promote arenaflex's clean energy solutions to our customers. This is an exciting opportunity to join a dynamic team that is passionate about making a difference in the lives of our customers and the community. **Key Responsibilities** * Provide exceptional customer support through phone, email, and in-person interactions * Navigate complex energy-related issues, including billing, payment, and energy efficiency * Promote arenaflex's clean energy solutions, including renewable energy options and energy efficiency programs * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Develop and maintain a deep understanding of arenaflex's products and services * Stay up-to-date on industry trends and developments to provide expert advice to customers * Work effectively in a fast-paced, dynamic environment with multiple priorities and deadlines **Essential Qualifications** * 2+ years of customer service experience in a fast-paced, dynamic environment * High school diploma or equivalent required; associate's or bachelor's degree preferred * Strong multitasking abilities with attention to detail * Proficient data entry skills (minimum 20 WPM typing) * Excellent problem-solving abilities and strong verbal and written communication skills * Ability to navigate multiple computer applications simultaneously * Microsoft Office proficiency * Calm and professional demeanor in stressful situations * Resilience, as you'll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure **Preferred Qualifications** * Experience in the energy industry or a related field * Bilingual Spanish speakers are encouraged to apply * Experience with customer relationship management (CRM) software * Knowledge of energy efficiency programs and renewable energy options * Certification in customer service or a related field **Skills and Competencies** * Excellent customer service skills, with a focus on empathy, active listening, and problem-solving * Strong communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners * Ability to navigate complex energy-related issues and provide expert advice to customers * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Ability to work effectively in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth within arenaflex * Access to training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the company * Opportunities to work on high-profile projects and initiatives that drive business growth and innovation **Work Environment and Company Culture** * Hybrid work environment, with a combination of in-person and remote work options * Collaborative and dynamic work environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the company * Opportunities to work on high-profile projects and initiatives that drive business growth and innovation * arenaflex is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. **Compensation, Perks, and Benefits** * Starting wage: $24.25/hour (Additional pay for bilingual Spanish speakers) * Benefits: Medical, paid time off, 401(k) eligible * Opportunities for career advancement and professional growth within arenaflex * Access to training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the company **Hiring Process** * Position posted until early September or until positions are filled * Skill and aptitude assessments sent to candidates * After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen * In-person interviews will be scheduled in September, or until filled * Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check **What to Expect in an Interview** * We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow arenaflex's guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at arenaflex. * Most interviews at arenaflex are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this. **Why Join arenaflex?** * arenaflex is a leader in the energy industry, with a commitment to clean energy solutions and customer satisfaction * Our team is passionate about making a difference in the lives of our customers and the community * We offer a collaborative and dynamic work environment with a focus on teamwork and open communication * Opportunities for career advancement and professional growth within arenaflex * Access to training and development programs to enhance your skills and knowledge * Recognition and rewards for outstanding performance and contributions to the company **Apply Today!** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers and the community, we encourage you to apply for this exciting opportunity. Please submit your application by September 5, 2025, to be considered for this position. Apply for this job