Job Description
Are you a highly motivated and detail-oriented professional with a passion for delivering exceptional customer experiences? Do you have a strong background in travel, customer service, and investigation? If so, we invite you to join arenaflex's Global Business Travel team as a Bilingual Customer Resolution Specialist. This is a unique opportunity to work in a dynamic and supportive environment, where you'll have the chance to grow your career, develop new skills, and make a real impact on the industry. **About arenaflex** arenaflex is a leading provider of global business travel solutions, dedicated to helping our clients achieve their goals through innovative technology, expert advice, and exceptional customer service. Our team is passionate about travel as a force for good and is committed to making a positive impact on our industry. We believe that our diverse and inclusive culture is the key to our success, and we're always looking for talented individuals who share our values. **Why Join arenaflex's Global Business Travel Team?** * Work from home in France and enjoy a flexible work-life balance * Collaborate with a diverse and supportive team of professionals from around the world * Grow your career with rewarding roles and many paths to choose from * Enjoy comprehensive benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more * Develop the skills you want with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * Travel perks and discounts on hotels, resorts, and flights worldwide * Champion Diversity, Equity, and Inclusion in every aspect of our business **Position Overview** As a Bilingual Customer Resolution Specialist, you'll be responsible for investigating Egencia Service Failures and providing a quality response and resolution to our customers. You'll work closely with our team to identify the root cause of incidents, communicate with clients, and ensure high standards of quality and accuracy in all communication. **Key Responsibilities:** * Investigate incidents and carry out in-depth analysis to understand the root cause * Communicate the incident resolution to the client, ensuring quality, clarity, and within SLA * Investigate all possibilities to reduce any Loss to Egencia * Categorize incidents appropriately, so that it leads to clarity in Business Reporting * Ensure high standards of quality and accuracy in all communication with clients * Support Team Leader in any training/coaching needs with new joiners or less experienced staff **What We're Looking For:** * Fluency in both French and English (written and spoken) * Extensive experience in Amadeus GDS * Min 2 years experience as a Travel Consultant or in a similar position in investigation and resolution preferably in IT, banking, or travel industry * Knowledge of Salesforce will be a plus * Attention to detail * Ability to think creatively to resolve issues * Empathy and ability to understand an issue from several viewpoints **Location:** France - Virtual **The #TeamGBT Experience:** * Work and life: Find your happy medium at arenaflex. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. **Equal Employment Opportunity:** All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship, or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment, or bias for our candidates, colleagues, clients, and suppliers. **Accommodation for Individuals with Disabilities:** We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult arenaflex Recruitment Privacy Statement. **What if I Don't Meet Every Requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! **Apply Now:** Click Here to Learn More [arenaflex Careers]( Apply for this job