Job Description
Are you ready to embark on a thrilling journey in the world of innovative financial technologies? Do you have a passion for delivering exceptional customer experiences and a knack for navigating complex technical landscapes? If so, we invite you to join our dynamic team as a Customer Support Consultant at arenaflex, a leading-edge financial technology platform. **Unlock Your Potential in a Multicultural and Multilingual Environment** At arenaflex, we're not just a company – we're a community of like-minded individuals who share a common goal: to revolutionize the financial industry through cutting-edge technology and unparalleled customer support. As a Customer Support Consultant, you'll have the opportunity to work with a diverse team of experts from around the world, leveraging your fluency in English and Russian to provide top-notch support to our clients. **What You'll Do** As a Customer Support Consultant at arenaflex, your primary responsibilities will include: * Providing exceptional customer support in the blockchain sector via calls, chats, and emails * Building positive and long-lasting relationships with customers * Meeting team KPIs * Staying up-to-date with the latest cutting-edge technology * Securingly working with customers' sensitive information * Applying the latest and greatest customer happiness practices * Maintaining working knowledge of our client's products and services * Communicating with developers and other departments of various IT companies **What You Need to Succeed in This Role** To excel as a Customer Support Consultant at arenaflex, you'll need: * Excellent English and Russian language skills (at least C1 for both spoken and written) * Experience in customer support * Personal or professional experience in crypto * Analytical and research skills * A positive and responsible attitude * A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **A Great Plus** While not required, the following skills and experiences will be highly valued: * A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing * Experience with CRM systems **Benefits and Perks** As a Customer Support Consultant at arenaflex, you'll enjoy: * A flexible schedule * The opportunity to work fully remotely * An inclusive international environment * Compensation in USD * Good bonuses for referring friends * Paid intensive training and probation * Work-life balance * Responsive management interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development **Who We Are** arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. **Join Our Community** We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences and navigating complex technical landscapes, we invite you to join our dynamic team. Send your CV in English, pointing out your outstanding skills! **Visit Our Website** Learn more about arenaflex and our mission to revolutionize the financial industry through cutting-edge technology and unparalleled customer support. Visit our website at [www.arenaflex.com]( **DISCLAIMER** We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on [Himalayas]( Apply for this job