Job Description
Are you a driven, bilingual (German) Customer Success Manager looking for a challenging role in a high-performing team within a leading B2B sales division? Do you have a passion for helping companies get the most out of their technology investments and identifying new business opportunities? If so, we have an exciting opportunity for you to join arenaflex, a fast-growing cybersecurity company, as a Customer Success Manager for the EMEA region. **About arenaflex** arenaflex is transforming cybersecurity for people and organisations globally. Our intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organisations, arenaflex is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. **About the Job** Join an elite group of proven performers and highly successful Customer Success professionals at arenaflex. Our team is full of seasoned technologists with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. **Responsibilities** As a Customer Success Manager at arenaflex, your key responsibilities will include: * Thriving in a supportive but independent workplace with the opportunity to grow as our organisation grows * Meeting or exceeding sales targets within SMB Cohort * Communicating with German-speaking customers, both written and verbal * Providing strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts * Working with clients to negotiate contract renewals, cross-sells, and upsells * Working with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews * Maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team, and closing deals * Advising customers on best practices for securing and protecting their business against password-related breaches * Proactively managing the success of a portfolio of assigned arenaflex customers to deliver consistent value across the entire lifecycle * Consistently demonstrating knowledge of Customer Success best practices, staying up to date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers * Understanding and navigating account procurement practices to negotiate licensing contracts * Resolving customer issues, alone and through collaboration with other arenaflex teams; approach all situations with curiosity and creativity * Building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conducting quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. * Becoming a arenaflex product expert for your customers; occasionally assisting on Sales or Marketing calls/webinars as a CSM arenaflex expert * Driving customer advocacy in the form of references, referrals, and case studies * Performing data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renewing and expanding customer contracts, meeting and exceeding personal and team quotas * Participating in the evolution of arenaflex's own Customer Success programs and processes; insisting on excellence in our own Customer Success initiatives * Acting as a subject matter expert on all arenaflex products, staying knowledgeable and up-to-date on changes, updates, and new products * Contributing towards the development of a strong team environment by upholding high work standards * Jumping at opportunities to go the extra mile to ensure our customers are supported and successful! **Requirements** To be successful in this role, you will need: * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Must be fluent, both verbal and written, in German and English * Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support * Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organisations, C-level Executives, IT, and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value * Energetic and self-motivated; a team player who is also a proactive and creative problem solver * Aptitude for learning software; strong with business applications * Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus **Benefits** As a valued member of the arenaflex team, you will enjoy a range of benefits, including: * Onsite lunches * Private healthcare (no wait period) * Pension contribution (no wait period) * Sick Pay * Bike-to-Work Scheme (if local) **Work Environment and Company Culture** arenaflex is committed to creating an inclusive environment for all employees. We celebrate diversity and are passionate about fostering a culture of innovation, collaboration, and continuous learning. Our team is made up of talented individuals who are dedicated to making a positive impact in the world of cybersecurity. **Career Growth Opportunities and Learning Benefits** arenaflex is a fast-growing company with a strong focus on employee development and growth. We offer a range of opportunities for professional development, including training programs, mentorship, and career advancement opportunities. Our team is passionate about learning and staying up to date on the latest trends and technologies in the industry. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, bonus structure, and benefits. We also offer a range of perks and benefits, including onsite lunches, private healthcare, pension contribution, sick pay, and a bike-to-work scheme (if local). **Conclusion** If you are a driven, bilingual (German) Customer Success Manager looking for a challenging role in a high-performing team within a leading B2B sales division, we encourage you to apply for this exciting opportunity. Join arenaflex, a fast-growing cybersecurity company, and be part of a team that is passionate about making a positive impact in the world of cybersecurity. Apply for this job