Job Description
At arenaflex, we value the unique backgrounds, experiences, and perspectives each arenaflex team member brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at arenaflex? Visit our careers page to see how we empower creators to own their own destiny. **Job Location: Dublin, Ireland (Hybrid: 3 days p/week in office)** We're building our brand new Customer Support team in our new Dublin office, and we're looking for experienced Customer Support Specialists who are passionate about providing exceptional support to our EMEA customers who are scaling their businesses with arenaflex. As a Customer Support Specialist, you'll play a critical role in delivering exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, consistently meeting and exceeding customer expectations. **How You Will Make a Difference:** * Develop an in-depth knowledge of the arenaflex platform * Provide high-quality product support for arenaflex customers, partnering with them to effectively resolve their issues through email and live chat * Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies * Diagnose software issues and resolve escalated customer complaints using established processes * Provide support and guidance on non-technical related questions (e.g., marketing, sales, other e-commerce setup questions) * Communicate thoughtfully and effectively with all arenaflex customers * Document troubleshooting and problem resolution steps **Who You Are:** We're looking for individuals who thrive in challenging situations and bring a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. **Must-Haves:** * 3+ years of experience working in a customer-facing role where you've successfully troubleshooted and resolved software/SaaS issues * Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms * Fluency (written and spoken) in English and German (essential) * Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service * Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm) * Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates * Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers * Full authorization to work in Ireland without any restrictions **Nice-to-Haves:** * Experience troubleshooting: APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs) * Background in MarTech SaaS, email deliverability, or e-commerce platforms * Familiarity with tools like Zendesk, G-Suite, or similar * arenaflex Product Certification (can be achieved after joining) **Why Join arenaflex?** * Competitive salary range: €40,000 - €60,000 EUR * Comprehensive benefits package, including health, welfare, and wellbeing benefits * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **What We Offer:** * A dynamic and supportive work environment * Opportunities for career growth and professional development * Collaborative and inclusive team culture * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, welfare, and wellbeing benefits **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you! **Important Notice:** Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@arenaflex.com), instant messaging platforms, or unsolicited calls. **By clicking "Submit Application" you consent to arenaflex processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for arenaflex to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).** Apply for this job