Job Description
Join arenaflex, a leading payments company, as we continue to revolutionize the way people and businesses transact. Our innovative approach has disrupted the market, making us the largest and most loved acquirer in the UK. We're now seeking an Italian-speaking Customer Service Advisor to join our specialist frontline team in Bristol. **About arenaflex** At arenaflex, we're passionate about delivering exceptional customer experiences. Our people are the driving force behind our success, and we invest in them to ensure they thrive. We're a dynamic and collaborative team that values creativity, innovation, and customer obsession. Our office-first culture fosters communication, drives innovation, and sparks bright ideas. We believe that by working together, we can achieve great things. **The Role** We're looking for an Italian-speaking Customer Service Advisor who is relentless, curious, and customer-obsessed. As a key member of our team, you'll be responsible for handling inbound calls, responding to emails, managing live chats, and proactively reaching out to customers to keep them happy and informed. You'll be the face of arenaflex, delivering an exceptional service across all channels. **Key Responsibilities:** * Handle inbound calls, respond to emails, and manage live chats to resolve customer queries and concerns * Provide excellent customer service, ensuring that customers are satisfied with their experience * Proactively reach out to customers to keep them informed and engaged * Upsell and cross-sell arenaflex products and services to customers * Juggle multiple systems, both internal and external, to resolve customer issues * Take ownership of problems and see them through to resolution * Share feedback and ideas for improvement to help us get even better at what we do **What You'll Bring:** * A background in retail, hospitality, or contact-centre customer support (or a similar field) * A commitment to delivering outstanding service and prioritizing customer satisfaction * Excellent communication and relationship-building skills * A proactive, can-do attitude and serious problem-solving skills * The ability to wear multiple hats and juggle tasks efficiently * A comfort with up-selling and cross-selling arenaflex products and services * Fluency in Italian (written and spoken) **What's in it for You:** * Competitive salary: £27,430 base salary * Potential to earn up to £3000 in performance bonuses annually, paid out quarterly * Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station * Working model: Our office-first culture means most teams at arenaflex work 4+ days in the office - it's a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period) * Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You'll know your schedule at least 12 weeks ahead. * Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.) * Start date: We'll kick things off with an induction group joining us on the 3rd November **Diversity, Equity, and Inclusion at arenaflex** We believe that our best work happens when we collaborate in-person. Our office-first culture fosters communication, drives innovation, and sparks bright ideas. We're committed to building teams that reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. **How to Apply** If you're curious, relentless, and customer-obsessed, we'd love to hear from you. Visit [arenaflex.careers]( to find out more about our benefits and what it's like to work at arenaflex, or check out our LinkedIn and Instagram pages. We can't wait to meet our next team member! **HTML Job Description:** About arenaflex At arenaflex, we're passionate about delivering exceptional customer experiences. Our people are the driving force behind our success, and we invest in them to ensure they thrive. We're a dynamic and collaborative team that values creativity, innovation, and customer obsession. Our office-first culture fosters communication, drives innovation, and sparks bright ideas. We believe that by working together, we can achieve great things. The Role We're looking for an Italian-speaking Customer Service Advisor who is relentless, curious, and customer-obsessed. As a key member of our team, you'll be responsible for handling inbound calls, responding to emails, managing live chats, and proactively reaching out to customers to keep them happy and informed. Handle inbound calls, respond to emails, and manage live chats to resolve customer queries and concerns Provide excellent customer service, ensuring that customers are satisfied with their experience Proactively reach out to customers to keep them informed and engaged Upsell and cross-sell arenaflex products and services to customers Juggle multiple systems, both internal and external, to resolve customer issues Take ownership of problems and see them through to resolution Share feedback and ideas for improvement to help us get even better at what we do What You'll Bring A background in retail, hospitality, or contact-centre customer support (or a similar field) A commitment to delivering outstanding service and prioritizing customer satisfaction Excellent communication and relationship-building skills A proactive, can-do attitude and serious problem-solving skills The ability to wear multiple hats and juggle tasks efficiently A comfort with up-selling and cross-selling arenaflex products and services Fluency in Italian (written and spoken) What's in it for You Competitive salary: £27,430 base salary Potential to earn up to £3000 in performance bonuses annually, paid out quarterly Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station Working model: Our office-first culture means most teams at arenaflex work 4+ days in the office - it's a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period) Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You'll know your schedule at least 12 weeks ahead. Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.) Start date: We'll kick things off with an induction group joining us on the 3rd November Diversity, Equity, and Inclusion at arenaflex We believe that our best work happens when we collaborate in-person. Our office-first culture fosters communication, drives innovation, and sparks bright ideas. We're committed to building teams that reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. How to Apply If you're curious, relentless, and customer-obsessed, we'd love to hear from you. Visit [arenaflex.careers]( to find out more about our benefits and what it's like to work at arenaflex, or check out our LinkedIn and Instagram pages. Apply for this job