Job Description
At arenaflex, we're committed to fostering a dynamic community where our colleagues can thrive. As a Senior Customer Success Manager, you'll be part of a vibrant culture that values innovation, growth, and collaboration. Our team is dedicated to accelerating the customer's journey to becoming a more connected and intelligent business. We're looking for a seasoned professional to join our ranks and drive strategic outcomes for our largest, most complex global accounts. **About arenaflex** arenaflex accelerates the customer's journey to becoming a more connected and intelligent business. Our Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, arenaflex helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth. **Our Approach** Our approach is grounded in the arenaflex Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the arenaflex Way forms the foundation of our vibrant culture. **Role Overview** As a Senior Customer Success Manager, you'll manage a small portfolio of arenaflex's largest, most complex global accounts. You'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you'll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership. **Key Responsibilities** * Manage a small portfolio of arenaflex's largest, most complex global accounts * Build trusted relationships with customers and drive product adoption * Ensure customers achieve measurable business outcomes * Act as a strategic advisor and cross-functional liaison to deeply understand customer needs * Coach customers toward success and continuously seek insights to strengthen the partnership * Develop and execute customer success plans to drive growth and retention * Collaborate with internal stakeholders to identify and address customer pain points * Analyze customer data to identify trends and areas for improvement * Develop and maintain relationships with key stakeholders, including executive sponsors and decision-makers * Provide regular updates and insights to arenaflex leadership on customer success and growth initiatives **Why it's a Big Deal** arenaflex's largest customers are industry leaders who rely on us to power their revenue operations at scale. As a Senior Customer Success Manager, you're not just supporting accounts, you're shaping strategic outcomes for global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of arenaflex's growth. This is a high-visibility role where your ability to build trust, influence adoption, and deliver value will make a measurable difference. **Requirements** * 5 to 10 years of B2B SaaS Customer Success experience owning accountability for Strategic-level, global customers with a proven track record of customer retention and expansion * Analytical skills: able to interpret complex data, uncover patterns, and translate insights into actionable strategies * Communication and interpersonal skills: exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences * Strategic problem-solver with a proactive mindset: comfortable navigating complexity and ambiguity * Business acumen: able to align product functionality and adoption to broader business goals * Customer advocacy: passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions * Innate curiosity and adaptability: demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success **Preferred Qualifications** * Strong technical background: in-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals * Being a thought leader in SaaS and/or CS will be an advantage **What We Offer** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a seasoned professional with a passion for customer success and a drive to make a meaningful impact, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. **Applicant Privacy Statement** The information you provide during the application process will be used in accordance with arenaflex's Applicant Privacy Statement ( ). 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