Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy taking initiative to resolve customer queries? If so, we want to hear from you! arenaflex is seeking an experienced Customer Assistant to join our Replenishment team in one of our stores. As a Customer Assistant, you will play a vital role in ensuring our customers have an outstanding shopping experience by replenishing stock, maintaining high standards of Health & Safety, and providing exceptional customer service. **About arenaflex** arenaflex is one of the UK's largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We're proud to be a Foodmaker and Shopkeeper, and together, we make arenaflex. What we make, makes us who we are. **Key Responsibilities** As a Customer Assistant in our Replenishment team, you will be responsible for: * Replenishing stock to ensure our shelves are fully stocked and our customers have access to the products they need * Maintaining high standards of Health & Safety while using a range of equipment * Providing exceptional customer service by being helpful, friendly, and proactive in resolving customer queries * Working collaboratively with other team members to achieve sales targets and maintain a clean and safe store environment * Using your initiative to support and resolve customer queries, and making recommendations to improve customer satisfaction * Participating in training and development opportunities to enhance your skills and knowledge **Essential Qualifications** * Previous experience in a customer-facing role, preferably in a retail environment * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced environment * Basic numeracy and literacy skills * Ability to lift and move stock as required * Availability to work a variety of shifts, including evenings and weekends **Preferred Qualifications** * Previous experience in a replenishment or stockroom role * Knowledge of Health & Safety procedures and protocols * Experience of using a range of equipment, such as pallet jacks and stockroom machinery * Ability to work independently and as part of a team * Basic computer skills and familiarity with point-of-sale systems **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced environment * Basic numeracy and literacy skills * Ability to lift and move stock as required * Basic computer skills and familiarity with point-of-sale systems * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits** * Opportunities for career progression and development within the company * Comprehensive training and development programs to enhance your skills and knowledge * Access to online learning resources and training materials * Regular feedback and coaching to support your career growth * Opportunities to take on additional responsibilities and contribute to the success of the team **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability * We value diversity and inclusion, and strive to create a welcoming and inclusive work environment for all employees * We offer a range of benefits and perks, including flexible shift patterns, six weeks holiday, and a competitive pension scheme * We prioritize employee well-being and offer access to healthcare and wellbeing benefits, including Aviva Digital GP * We're committed to making a positive impact on our communities and the environment, and offer opportunities for employees to get involved in our corporate social responsibility initiatives **Compensation, Perks, and Benefits** * Competitive hourly rate * Fully flexible shift patterns * Six weeks holiday (including bank holidays) * 15% discount in our supermarkets and convenience stores available from the day you join us * Additional 10% discount card for a Friend or Family member * Career progression and development opportunities * Subsidised in-store cafe or shop floor ranges * Competitive pension and life assurance * Healthcare/Well-being benefits including Aviva Digital GP * Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more * Optional Payroll charity donations * A range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave **What Happens Next?** If you're interested in this exciting opportunity, click the "Apply Now" button to submit your application. We'll contact you soon, so please check your emails and phone regularly. At arenaflex, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at [email protected]. Alternatively, if you need adjustments at interview stage, if you're invited for interview, you'll be given a local contact who can support you with this. Apply for this job