Job Description
At arenaflex, we're revolutionizing the way home care is delivered, bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. As a leading healthcare company, we're committed to creating an inclusive environment for all employees, celebrating diversity, and driving our values of Here For You, Own It, Do the Right Thing, and Be Positive. We're building a talent pool of strong customer service professionals for arenaflex Arizona, and we're searching for talented and motivated individuals interested in any of the following roles: • HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. • Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. • Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining arenaflex. This role will require you to conduct virtual or in-person orientations. • Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. **About arenaflex** arenaflex is a healthcare company that's innovating and revolutionizing the way home care is delivered. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus, including operations in other states and tech-based innovations. We're proud to be operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR, and NV. **Our Values** At arenaflex, we pride ourselves on our values, which drive the level of care that we deliver to our patients: • Here For You (An attitude of service, empathy, and availability) • Own It (Drive and ownership) • Do the Right Thing (High integrity) • Be Positive (Great attitude and a can-do positive approach to challenges) **Why Join Us?** • Impact Lives: You'll play a vital role in supporting individuals and their families in need. • Growth opportunities: We offer a supportive environment for professional development and advancement. • Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities. **Ideal Candidate** We're looking for talented and motivated individuals who possess: • Customer service skills: Excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. • Communication skills: Excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. • Soft skills: Good listening skills, emotional intelligence, and be able to work well in a team. • Problem-solving: Ability to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully. • Time management: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed. • Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. • Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. **Work Environment and Career Growth Opportunities** This is a remote position, and we'll be opening up an office in Phoenix next year. Our office will be located in Phoenix, AZ. We offer a supportive environment for professional development and advancement, with opportunities to grow and develop within a role. Our base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. **Compensation and Benefits** arenaflex offers a comprehensive benefits package, including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities. Our base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. **How to Apply** If you're passionate about helping others and building a rewarding career in healthcare, we encourage you to apply to our Customer Service Talent Pool. Please visit our website to review all current available job opportunities and apply to this role. **Join arenaflex and Make a Difference in Healthcare** At arenaflex, we're committed to creating an inclusive environment for all employees, celebrating diversity, and driving our values of Here For You, Own It, Do the Right Thing, and Be Positive. We're looking for talented and motivated individuals who share our passion for delivering exceptional care to our patients and caregivers. If you're passionate about helping others and building a rewarding career in healthcare, we encourage you to apply to our Customer Service Talent Pool. Apply for this job