Job Description
At arenaflex, we're revolutionizing the business aviation industry with our comprehensive software-as-a-service (SaaS) solution, FL3XX. From quoting trips to scheduling flights, managing crew qualifications, and submitting customs and migrations, FL3XX is an end-to-end solution for a wide range of operators. As a Customer Support Representative in the APAC region, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving innovation in the tech space. **About arenaflex** arenaflex is a forward-thinking company that's committed to empowering operators in the business aviation industry with cutting-edge technology. Our team is comprised of aviation professionals and tech enthusiasts who share a common goal: to make a meaningful impact in the industry. With a strong presence in the US and expanding globally, we're seeking a talented Customer Support Representative to join our APAC team and help us achieve our vision. **Job Summary** We're looking for an experienced Customer Support Representative to join our APAC team and provide top-notch support to our customers across the region. As a key member of our Support team, you'll be responsible for processing support tickets, managing tasks and projects, and collaborating with our global teams to deliver exceptional customer experiences. This is a fantastic opportunity for an aviation professional looking to transition into the tech industry or for someone with software or SaaS support experience. **Key Responsibilities** * Learn about FL3XX as a software, its features, and how to troubleshoot user issues (Month 0-3) * Learn about FL3XX as a company, its culture, processes, and how work gets done (Month 0-3) * Process support tickets and manage tasks and projects (Month 0-3) * Participate in a support rotation, covering weekends, holidays, and occasional late nights or early mornings (Month 0-3) * Learn how to document and reproduce user issues and funnel them into our development process (Month 0-3) * Continue growing as a Support agent, taking sole ownership of accounts, and building relationships with customers (Month 4-8) * Assist the Support desk with increased autonomy and work towards a project of personal interest (Month 9 onward) **Requirements** * Experience in business aviation (sales, flight coordination, passenger services, crew) or passion for aviation and the confidence to learn (BIG PLUS) * A track record of comfortability around new technologies and the ability to learn new software quickly (start-up experience is a plus) * Experience in Software support desk or SaaS support * Ability to approach customer issues in a structured and calculated manner * Strong written and verbal communication skills * Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility * Excellent multitasking and project management skills * Well-organized with the ability to prioritize * Based in Australia **Benefits** * The ability to work remotely from anywhere in the world, so long as the commitment to covering North American hours remains * The ability to grow quickly in the tech space – a great opportunity for someone looking to make a difference in our Support team * Opportunities to pursue projects of personal interest, realize your own ideas, and build a portfolio of project outcomes * A diverse international team living across the globe **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work on exciting projects and contribute to the company's growth and success **How to Apply** If you're a motivated and customer-focused individual with a passion for aviation and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now** **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! **arenaflex** **[insert contact email or phone number]** **Join Our Team** At arenaflex, we're committed to building a diverse and inclusive team that reflects the best of the business aviation industry. We're passionate about delivering exceptional customer experiences and driving innovation in the tech space. If you're a motivated and customer-focused individual with a passion for aviation and technology, we encourage you to apply for this exciting opportunity. Apply for this job