Job Description
Join arenaflex, a pioneering open-core software company that empowers organizations to accelerate human progress through collaborative software development. As a Customer Success Engineer (CSE) in the Onboarding team, you will play a vital role in driving product adoption and value realization for our customers across the EMEA region. This is an exceptional opportunity to leverage your technical expertise, passion for innovation, and exceptional communication skills to make a meaningful impact on the software development landscape. **About arenaflex** arenaflex is a global leader in the development of AI-powered DevSecOps platforms, serving over 100,000 organizations worldwide. Our mission is to enable everyone to contribute to and co-create the software that powers our world. By fostering a culture of collaboration, innovation, and continuous learning, we strive to redefine what's possible in software development. arenaflex is where careers accelerate, innovation flourishes, and every voice is valued. **The Role** As a Customer Success Engineer (CSE) in the Onboarding team, you will work closely with pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of arenaflex product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding. **Key Responsibilities:** * Engage with newly onboarded customers through Zoom calls and emails, providing technical consultancy and advisory services during the post-sales process * Offer technical, architectural, and best practice guidance to customers, driving the achievement of measurable value (business outcomes) and leading to product adoption, renewal, and expansion * Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer's business objectives * Focus on solution-based programs that are customized to fit an individual customer's needs * Develop and collaborate on customer workshops, demos, and other enablement programs * Maintain specialty competency in one or more technologies related to arenaflex's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners * Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others * Contribute to arenaflex's docs, YouTube channel, and other enablement programs such as the Digital Journey **What You'll Bring:** * Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement * Proficiency using DevSecOps tools or highly technical tooling in adjacent fields * Technical experience in development or systems engineering * Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions * Demonstrated ability to become a trusted technical advisor to customer and business leaders * Exceptional verbal, presentation, and written communication skills * Excellent time management and ability to work with several different teams at any given time **How arenaflex will support you:** * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support **Join our inclusive and dynamic team:** arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We welcome interest from candidates with varying levels of experience and are committed to creating an inclusive environment where everyone can contribute and grow. If you're excited about this role, please apply and allow our recruiters to assess your application. **Country Hiring Guidelines:** arenaflex hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. **Privacy Policy:** Please review our Recruitment Privacy Policy. Your privacy is important to us. **Equal Employment Opportunity:** arenaflex will not tolerate discrimination or harassment based on any protected characteristic. See also arenaflex's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. **Apply now:** If you're ready to join a dynamic team and make a meaningful impact on the software development landscape, apply to this exciting opportunity today! Apply for this job