Job Description
At arenaflex, we're revolutionizing the way businesses interact with their customers through innovative technology solutions. As a Senior Product Manager, Technical, on the arenaflex Chat team, you'll have the opportunity to shape the future of customer engagement while solving complex technical challenges at scale. Join us in making history and building transformative technology-driven products that delight our customers and drive adoption. **About arenaflex** arenaflex is a leading provider of cloud-based solutions that help businesses of all sizes deliver superior customer experiences at lower cost. Our vision is to provide business applications that leverage arenaflex's unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. We blend vision with curiosity and arenaflex's real-world experience to build opinionated, turnkey solutions that are no-brainers to buy and easy to use. **About arenaflex Chat** arenaflex Chat is a conversational AI-powered solution that enables companies to deliver personalized, proactive, and seamless messaging experiences across web, mobile, SMS, and popular communication apps like Apple Messages and WhatsApp. As a Senior Product Manager, Technical, you'll define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities that deeply integrate with arenaflex's contact routing, agent workspace, end customer experiences, and AI services. **Key Responsibilities** As a Senior Product Manager, Technical, you'll be responsible for: * Engaging with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation, and experimentation * Influencing senior leaders across arenaflex and communicating your product vision, strategy, goals, status, and customer impact * Building a roadmap and defining features that delight our customers, drive adoption, and increase utilization of our services * Collaborating with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners * Launching and promoting new capabilities, in collaboration with product marketing * Delivering compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings **A Day in the Life** As a Senior Product Manager, Technical, you'll enjoy working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software. You'll thrive in a collaborative environment where you'll work closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences. You'll be a passionate learner and motivated to take on new and, oftentimes, ambiguous challenges. **About the Team** Our team is diverse and inclusive, with a culture that empowers us to be proud of our differences. We value work-life harmony and flexible work hours and arrangements are part of our culture. We're committed to making a positive impact on the world and strive to become Earth's Best Employer. **Qualifications** To be successful in this role, you'll need: * 5+ years of technical product management with internet business experience * 5+ years of working as a Technical Product Manager experience * 3+ years of technical (software development, network development, IT, other related) experience * Experience in taking a product from conception & definition phase through engineering design and taking it to market * Experience delivering large-scale SaaS, PaaS, or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) **Preferred Qualifications** * Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations * Experience working within teams delivering software products and features using agile methodologies **Why arenaflex** arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We offer a total compensation package that includes a full range of medical, financial, and/or other benefits, as well as equity, sign-on payments, and other forms of compensation. Our compensation reflects the cost of labor across several US geographic markets. **How to Apply** If you're entrepreneurial and want to build and own transformative technology-driven products, join us in making history! via our internal or external career site. **Job Details** * Location: USA, WA, Seattle * Job Type: Full-time * Salary: $137,000/year - $236,800/year (dependent on location and experience) * Benefits: Comprehensive benefits package, including medical, financial, and/or other benefits * Equity: Equity options available * Sign-on Payments: Sign-on payments available * Other Forms of Compensation: Other forms of compensation available We're excited to hear from you! Apply now and join our team of innovators and problem-solvers who are shaping the future of customer engagement. Apply for this job