Job Description
At arenaflex, we are dedicated to delivering exceptional customer experiences and providing innovative solutions in the healthcare industry. As a leading Fortune 500 company, we are committed to fostering a culture of growth, collaboration, and excellence. We are now seeking an experienced and skilled Insurance Verification Coordinator II to join our remote customer care team. **About arenaflex** arenaflex is a forward-thinking organization that prioritizes the well-being of our customers, employees, and the communities we serve. With a strong focus on innovation and customer satisfaction, we strive to make a positive impact in the lives of those we touch. Our commitment to excellence is reflected in our dedication to providing top-notch products and services that meet the evolving needs of our customers. **Job Summary** As an Insurance Verification Coordinator II, you will play a vital role in ensuring seamless communication between patients, insurance carriers, and our internal teams. Your primary responsibilities will include verifying and documenting new patient insurance coverage, coordinating supply costs, and communicating with patients and billing teams regarding insurance eligibility. If you possess excellent communication and customer service skills, a strong understanding of medical terminology and billing guidelines, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Verify and document new patient insurance coverage and coordinate supply costs to communicate to patients and billing teams * Re-verify existing patient insurance coverage to ensure repeat order cost and eligibility is communicated * Contact insurance carriers to request prior authorizations as needed * Verify insurance coverage via HIPAA-compliant outbound phone calls or provider online portals * Communicate with internal Sales Operations and Medical Billing teams regarding insurance eligibility * Communicate with patients to explain insurance benefits and how they relate to medical supply purchases * Maintain knowledge of medical terminology, billing, and insurance guidelines * Track daily production and submit logs to supervisor **Requirements** * Minimum 1 year of medical industry or call center/customer service experience (insurance verification strongly preferred) * Ability to read, analyze, and interpret medical supply publications, procedures, and training materials * Strong communication and customer service skills * Ability to meet production and quality standards: 1 completed insurance verification every 9–11 minutes on average with an error rate of 3.5% or less **Education** * Required: High School Diploma or GED (one to two years of related experience and/or training preferred) **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic and collaborative team. arenaflex values work-life balance and offers a range of benefits and perks to support your overall well-being. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a positive and inclusive work environment that fosters growth and development. **Compensation and Benefits** * Competitive hourly rate of $18.00 per hour * Benefits available to full-time employees after 90 days of employment * 401(k) with company match available for full-time employees with 1 year of service on our eligibility dates **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. As an Insurance Verification Coordinator II, you will have access to ongoing training and professional development opportunities, as well as the chance to take on new challenges and responsibilities as you grow in your role. Our company culture values innovation, creativity, and continuous learning, and we encourage our employees to pursue their passions and interests both inside and outside of work. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job