Job Description
Note: The job is a remote job and is open to candidates in USA. Morley is a company dedicated to delivering extraordinary experiences, and they are seeking a Proactive Customer Recall Agent. In this role, you will reach out to vehicle owners regarding safety recalls and connect them with dealerships to schedule necessary repairs. Responsibilities Provide excellent customer service, representing a major domestic auto manufacturer Make outbound calls and emails to customers and dealerships Help with team projects Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Skills Communication skills Willingness to learn High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable Telephone skills Computer navigation and typing skills Conversation skills (able to have discussions and problem solve) Excellent interpersonal and organizational skills Able to learn and adapt Strong attention to detail Have a solid work ethic and an ability to meet deadlines One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) High school diploma or equivalent Available to work shifts within the center's hours of operation: Monday to Friday 9 a.m. - 9 p.m. Eastern time / 8 a.m. - 8 p.m. Central time Must be able to stick to the schedule reliably, as some queues are time sensitive Able to remain at your desk for long periods of time Kentucky resident Secluded and distraction-free work environment Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported Benefits Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) 401(k) with match Flexible spending account (FSA) Life insurance Company-paid short- and long-term disability insurance 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills) Company Overview We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations. It was founded in 1863, and is headquartered in Saginaw, Michigan, USA, with a workforce of 1001-5000 employees. Its website is