Job Description
Note: The job is a remote job and is open to candidates in USA. Domestic & General is seeking energetic customer service/sales representatives for their Customer Sales Associate - Inbound Sales role. The position involves delivering excellent customer experiences, resolving inquiries, and creating sales opportunities for extended warranty plans. Responsibilities Assist existing and new customers with incoming sales opportunities Responsible for closing extended warranty sales with the assistance of outbound call diallers Provide solutions to customer needs in a fast-paced and energetic environment Formulate business decisions based on information provided during the call Proficient approach to explaining products and services to existing and prospective customers Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections Solve customer challenges and regain customer confidence by using empathy and building rapport with customers Accurately document information within multiple database systems Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales Skills 1-3 years of Customer Service and Sales experience, in a call center environment Genuine desire to provide exceptional customer service Ability to understand first call resolution Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills Self-motivated, able to work independently, and a desire to learn and succeed Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment Demonstrates teamwork, displays a positive attitude, and has a strong work ethic Highly reliable with the ability to maintain regular attendance and punctuality High School Diploma or GED required Applicants must have the legal right to work in the United States Company Overview Domestic & General specializes in warranty and insurance services. It was founded in 1912, and is headquartered in Bedworth, Warwickshire, GBR, with a workforce of 1001-5000 employees. Its website is