Job Description
Cotality is a leading company in the property industry focused on making it faster and more people-centric. The Associate Professional in Inside Sales will work on a phone-based sales team, promoting products and services, engaging with customers, and ensuring exceptional service while processing orders and resolving inquiries. Responsibilities Work on an inside phone-based sales team in the real estate appraisal industry Product knowledge: Learn and promote company products and services - www.alamode.com Sales Retention: Help existing customers with their annual subscription renewals Sales Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products Order Processing: Accurately process customer orders, ensure timely follow-up Problem-Solving: Address and resolve customer inquiries, complaints, technical issues and business objections of current and prospective customers in a professional and timely manner Record Maintenance: Documenting client and prospective client needs, level of engagement, and applicable sales intel Customer Service: Provide exceptional service to both customers and prospects Collaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experience Skills 1+ years of customer service experience Solid written and verbal communication skills Proficient in Google Chrome, Microsoft Word and Outlook with strong email management skills Able to ask questions and quickly identify solutions for our customers Comfortable with making cold calls to prospective clients Strong customer service skills Coachable and able to implement changes based on constructive criticism Works well in a team environment as well as independently Proficient PC skills, including Microsoft Suite Technologically adept Sales experience preferred but not required Benefits Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Up to 16 weeks of fully paid parental leave and a baby stipend. Multiple medical plan options with mental health and wellness support offerings. 401(k) with company match and vesting after one year. $400 annual well-being stipend and tuition assistance up to $5,250. Recognition Rewards, Referral bonuses, exclusive discounts and more! Company Overview Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions. It was founded in 2005, and is headquartered in Solihull, Solihull, GBR, with a workforce of 1001-5000 employees. Its website is .