Job Description
• This role is to provide support to the Field Operations Manager and Area Managers for all operational matters relating to the Subsidence Field Teams.
• This role will also be responsible for excellent service provision, cost control and overall management of people, training and development within the identified area.
Responsibilities
• To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
• To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
• To act as a subsidence champion and technical referral point across the field. To coach, inspire and develop technical excellence.
• To assist Managers in identifying and proactively addressing employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.
• To actively spend the majority of their time ‘in the work’ with the Subsidence Consultants; to effectively troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste.
• To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues.
• To work collaboratively with the Subsidence Units, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
• To assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.
• To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
• To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.
• To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands
Qualifications
• The role maybe Home or Office Based
• The role will encompass Subsidence Field Operations nationwide.
• The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand
• Understands that better decisions come from empowering employees to have freedom in the design of work.
• Demonstrates a facilitative management style to actively involve the team in designing work against customer demand.
• Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
• Builds and maintains positive working relationships with colleagues across the business.
• Demonstrates an action orientated approach to understand and fix problems within the work.
• Is open and adaptive to continual change and facilitates change within the team.
• Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential.
• Chartered Insurance Professional or commitment to achieve relevant Insurance Qualification.
• Experience of team management – will ideally have experience of managing remote workers.
• Detailed knowledge of Building Construction.
• Detailed knowledge of Insurance Principles
• Demonstrates technical competence.
• Detailed understanding of Client requirements.
• Understanding of people management
• Understanding of budgetary management
• Understanding of resourcing planning requirements in a dynamic environment.
• Credible leadership skills to motivate team members; address people issues and create a high performing team culture.
• Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.
• Well developed and effective written and verbal communication skills, to articulate complex issues.
• Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales.
• Good dispute resolution handling skills to manage disputes effectively and proactively.
• Strong financial literacy skills to analyse and interpret numerical data.
• Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
• The role maybe Home or Office Based
• The role will encompass Subsidence Field Operations nationwide.
• The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand
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