Job Description
At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.
We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous impact on our sellers, our customers, and the enterprise. This role reviews to the LatAm learning & development manager in Alphaville and will have the opportunity to broaden effective and tasty getting to learn reports for the first-class name middle sellers and leaders in the industry.
Key Responsibilities:
- Program management: + Outline, document, and preserve the scope of all local L&D tasks.+ Create, music, and preserve task plans.+ Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
- Learning content material development / educational layout: + Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.+ Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.+ Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum.+ Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to learn studies.+ Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks.+ Finalize substances via critiques, pilot exams, etc., and be capable of measure and show the effect of those training packages.
- Facilitation: + Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum.+ Run train-the-trainer packages for name center running shoes.+ Educate and broaden name center leaders to co-facilitate the delivery of studying fabric
- Dealer management and dating constructing: + Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise.+ Guiding these groups to obtain achievement with the right path, assist, and tasks.+ Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.
- Stakeholder management: + Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew.+ Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect.+ Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.
Essential Qualifications:
- 3 years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning's, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
- Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
- High degree of independence and potential to work and manipulate very own time efficiently.
- Bachelor's degree in instructional layout or a associated diploma, grasp's diploma a plus.
Preferred Qualifications:
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/knowledge management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.
Work Environment and Company Culture:
We're a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.
Compensation, Perks, and Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our compensation package includes:
- Salary: $30/hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply:
If you're a motivated and experienced application supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our team.
Conclusion:
If you're a motivated and experienced application supervisor looking for a new challenge, we encourage you to apply for this exciting opportunity. We're looking for someone who is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. If you're a team player who is committed to excellence, simplicity, and getting our customers back to streaming, we want to hear from you!