Job Description
Pay Range: $16/hr. - $17/hr.
Remote Position
- Day to Day in the role (responsibilities):Day to Day in the role (responsibilities):
- Handle approximately 10 inbound support calls per day
- Manage and close approximately 10 tickets daily
- Provide consistent ticket updates in ServiceNow
- Troubleshoot user issues related to systems, access, and connectivity
- Perform Active Directory tasks (password resets, user support)
- Assist with troubleshooting
- Support remote users via Teams
- Assist with software deployment (SCCM) and endpoint support
- Troubleshoot VPN connectivity issues (FortiClient preferred)
- Occasionally provide onsite support for:
- WAP installations / upgrades
- Network switch support
- Server refreshes and major issues
- WAP installations / upgrades
- Network switch support
- Server refreshes and major issues
- Must Haves:
- Bachelors Degree in relevant major (IT, MIS, Computer Science, etc.)
- 02 years of experience (internships or entry-level IT roles acceptable)
- Basic knowledge of IT support / help desk functions
- Strong communication skills (especially phone support)
- Comfortable handling inbound calls and ticket volume
- Ability to follow structured processes and document work clearly
Plusses:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.Job Requirement
- tickets
- ticketing
- troubleshooting
- help desk
- technical support tickets ticketing troubleshooting help desk technical support
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