Job Description
Vice President – Operations (Market Research)
East Coast, USA (Hybrid)
$200,000 – $225,000 base
About the Opportunity A leading
healthcare market intelligence and insights organisation
is seeking a
Vice President – Operations
to lead and scale its end-to-end production function.
This is a senior leadership role responsible for ensuring
predictable, high-quality, and efficient execution
across the full market research lifecycle — from
physician recruitment through to final report publication
.
The role is ideal for an operations leader who can combine
process excellence, systems thinking, and technology-driven optimisation
to improve speed, scalability, and delivery quality.
The Role
As Vice President of Operations, you will own and optimise the organisation’s
research production and delivery ecosystem
, ensuring seamless execution across multiple workstreams and teams.
Key responsibilities include:
- End-to-End Operational Leadership
- Own and manage full research execution workflows(programming, fielding, data processing, reporting, publication)
- Ensure smooth delivery across teams through structured, system-driven project management
- Design workflows that reduce handoff friction, rework, and inefficiencies
- Translate business and franchise needs into clear operational execution plans
- Systems, Technology & Automation
- Own and evolve Asana (or similar platforms)as the system of record for operations
- Build real-time dashboards(e.g. Asana, Power BI) to track delivery, capacity, and performance
- Identify and implement automation opportunitiesacross workflows and reporting
- Support integration across internal systems (e.g. CRM, data platforms, SharePoint, reporting tools)
- Governance & Delivery Excellence
- Establish clear ownership, workflows, and decision-making frameworks
- Ensure projects launch with defined scope, timelines, and success criteria
- Proactively identify and resolve delivery risks and bottlenecks
- Lead operational forums focused on execution and continuous improvement
- Team Leadership & Capacity Planning
- Lead and develop teams of data analysts, programmers, and operational staff
- Oversee capacity planning, workload balancing, and resource allocation
- Translate demand into forward-looking staffing and execution plans
- Ensure strong integration of panel operations and delivery workflows
- Publication & Scaling Operations
- Own the publication roadmapacross franchises and products
- Build scalable standards, templates, and operating playbooks
- Establish a centre of excellence for production operations
- Drive consistency in quality, speed, and scalability of delivery
- What We’re Looking For
- 7–10+ years’ experience in operations, PMO, research operations, or workflow management
- Experience within market research, consulting, or insights environments
- Proven leadership of technical or analytical teams (data, programming, etc.)
- Strong experience with project management systems (e.g. Asana or equivalent)
- Ability to build dashboards, KPIs, and operational reporting (e.g. Power BI)
- Strong background in process design, governance, and operational scaling
- Highly organised, detail-oriented, and execution-focused mindset
- Strong communication skills with ability to influence senior stakeholders
- Why Join?
- Opportunity to build and lead a modern, scalable operations function
- High-impact leadership role with organisational visibility
- Work at the intersection of technology, operations, and healthcare insights
- Competitive senior-level compensation package
- Chance to shape how research operations are delivered at scale
Apply now or contact us for a confidential discussion.
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