Job Description
Bee Line Towing is looking for a sharp, reliable Dispatcher to join our team. From answering phones to managing our fleet, you will ensure our drivers are safe and our customers get help when they need it most.
- What You’ll Be Doing
- Remote Command Center: Manage high-volume inbound calls from stranded motorists, law enforcement, and motor clubs.
- Strategic Routing: Assign calls to drivers based on location, equipment type (flatbed vs. wrecker), and priority.
- Tech Savvy: Utilize our CRM/Dispatching software to log calls, track ETAs, and process billing accurately.
- Customer Advocacy: Turn a stressful situation for a driver into a positive experience through clear communication and empathy.
- Problem Solving: Navigate logic puzzles on the fly, adjusting routes and updating customers when traffic hits or priorities shift.
- What We’re Looking For
- Multitasking Pros: You can talk on the phone, type notes, and check a GPS map simultaneously without breaking a sweat.
- Industry Knowledge: You know your way around automotive terms. You know the difference between a "lockout" and a "recovery," and you understand why a 4WD vehicle needs a flatbed.
- Communication Skills: Professional, authoritative, yet friendly phone etiquette is a must.
- CRM Experience: Previous experience with dispatching software (e.g., Beacon, Towbook, or similar) is a major plus.
- Reliability: Our community relies on us 24/7. We need a team player who is punctual and ready to work their scheduled shift.
- Requirements
- High School Diploma or equivalent.
- Minimum [1-2] years of dispatching or heavy customer service experience.
- Basic geographic knowledge of OC, LA, SD, Riverside counties.
- Ability to pass a background check.
Apply today with your resume and a brief note about why you’re the right fit for the dispatch position.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: No less than 10.0 per week
- Benefits:
- Flexible schedule
People with a criminal record are encouraged to apply
Work Location: Remote
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