Job Description
About the position
We are seeking a reliable and detail-oriented Junior Systems Administrator to provide Level-1 (L1) technical support across hardware, operating systems, networking, and end-user computing. This role will support daily IT operations, assist end users, coordinate system deployment, and ensure smooth onboarding/offboarding processes.
- Responsibilities
- Provide L1 technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows and basic macOS operating systems.
- Perform hardware setup, upgrades, imaging, and device replacements.
- Install, configure, and support standard business software applications.
- Provide remote support using approved remote-access tools.
- Troubleshoot basic network connectivity issues (LAN/Wi-Fi, TCP/IP, VPN).
- Assist with user account setup, password resets, and access-related issues.
- Coordinate with users for system setup, issue resolution, and technical guidance.
- Support new hire onboarding and employee offboarding processes.
- Prepare, configure, and ship new laptops/desktops to end users.
- Maintain IT asset inventory and documentation.
- Update and manage tickets within the helpdesk system.
- Escalate complex technical issues to senior IT team members as needed.
- Requirements
- 1–3 years of experience in IT support or an L1 technical support role.
- Strong knowledge of computer hardware and troubleshooting.
- Experience installing and supporting Windows OS and business applications.
- Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Experience using remote support and ticketing systems.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and coordinate effectively with users.
- Nice-to-haves
- Associate or Bachelor’s degree in Information Technology or related field.
- CompTIA A+, Network+, or similar certifications preferred.
- Exposure to Microsoft 365, Active Directory, or endpoint management tools is a plus.
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