Job Description
Position Summary
The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross-functional alignment across Nscale's data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high-quality operations across all sites.
The position oversees end-to-end operational programs, including vendor coordination, site readiness, performance management, and process standardization, without duplicating day-to-day operational execution. The role is central to building a scalable operating model as Nscale expands its data center footprint.
Key Responsibilities
- Operational Leadership & Program Management
- Lead and manage cross-functional operational programs across multiple data center sites
- Drive consistency in operational practices, standards, and processes
- Support execution of strategic initiatives tied to scaling and operational maturity
- Act as a central coordination point across Operations, EHS, Security, IT, and Construction
- Multi-Site Scaling & Readiness
- Support onboarding and ramp-up of new data center sites
- Develop and implement standardized processes for site readiness and operational handoff
- Identify gaps in operational capabilities and drive solutions
- Ensure consistency across regions while adapting to local requirements
- Vendor & Service Integration
- Oversee coordination with operations vendors
- Ensure alignment between vendor execution and Nscale operational standards
- Monitor overall service delivery effectiveness and support issue resolution
- Facilitate governance structures and performance reviews
- Escalation & Issue Management
- Serve as a central point of coordination for operational escalations
- Drive timely resolution of issues impacting safety, reliability, or performance
- Track trends and recurring issues, ensuring root cause resolution
- Coordinate cross-functional response during high-impact events
- Process Standardization & Continuous Improvement
- Develop and implement scalable operational frameworks and playbooks
- Identify inefficiencies and opportunities for improvement across sites
- Drive adoption of best practices and operational consistency
- Support implementation of tools and systems to enable scale
- Cross-Functional Coordination
- Partner closely with:
- EHS (safety and compliance)
- Security (physical security and incident coordination)
- IT (network and systems integration)
- Construction (site delivery and transition to operations)
- Ensure alignment across all functions supporting data center operations
- Reporting & Leadership Support
- Develop and deliver operational reporting and insights to leadership
- Provide visibility into performance, risks, and operational readiness
- Support decision-making through data-driven analysis
- Act as a trusted advisor and extension of the Director
Qualifications
- Required
- Bachelor's degree in Engineering, Operations, Business, or related field (or equivalent experience)
- 7+ years of experience in data center operations, program management, or mission-critical environments
- Experience managing complex, multi-site operations or programs
- Strong understanding of data center infrastructure and operational requirements
- Preferred
- Experience in hyperscale or large-scale data center environments
- Background in vendor management and service delivery models
- Familiarity with EHS, security, and compliance frameworks
- Experience supporting rapid organizational or infrastructure scaling
- Skills and Competencies
- Strong leadership and organizational skills
- Ability to operate in complex, cross-functional environments
- Excellent communication and stakeholder management skills
- Strategic thinking with strong execution capability
- High level of ownership and accountability
- Ability to manage ambiguity in a fast-paced, scaling environment
- Key Success Metrics
- Operational consistency across sites
- Successful onboarding and readiness of new data centers
- Timeliness and effectiveness of issue resolution
- Reduction in operational inefficiencies and recurring issues
- Quality and clarity of reporting to leadership
- Work Environment
- May require travel to data center sites
- Combination of office-based, remote, and on-site engagement
Why This Role Matters
This role is critical to building a scalable, high-performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck.
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