Job Description
Role Description
Join our dynamic Customer Success team as a Business Analyst, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!
As a Business Analyst in the Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.
- Your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
- Qualifications
- A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
- Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Proven ability to manage complex priorities and projects under pressure.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
- Requirements
- Certification in business analysis.
- Experience with scaled agile methodologies.
- Familiarity with various delivery methodologies.
- Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
- Benefits
- A collaborative and empowering work culture that fosters continuous learning and growth.
- Opportunities to make a tangible impact on our clients' businesses.
- A chance to collaborate with a talented team of passionate individuals.
- The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.
Location
United States (Remote)
Department
Customer Success
Employment Type
Full-Time
Minimum Experience
Mid-level
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