Job Description
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Sourcing and securing freight, carriers, and customers utilizing creative methods including but not limited to: Internet searches (DAT, Internet Truck stop), Past Contacts, Website leads, and Business Development leads
- Creatively find new solutions for customers
- Develop opportunities from the Business Development Team
- Account management and growth of smaller assigned accounts by sourcing and securing opportunities from within each account.
- As primary contact for your customers, you will be responsible for managing the relationship between the customer and Gampac.
- Ensure accurate data capture, data integrity and system entry in all customer related functions.
- Effectively utilize data and problem-solving skills to proactively resolve customer issues.
- Create new customer account opportunities from prospecting to generating leads.
- Lead Associates including scheduling, time tracking, performance feedback, and training.
- Monitor current loads and proactively identify, communicate and resolve issues for customers.
- Support A/R in collections of past due invoices for your customers.
- Other duties as assigned.
- SUPERVISION:
- N/A
- RELATIONSHIPS
- Internal: Gampac Operations, Carrier Sales, Pricing, leadership and other sales associates.
- External: Manage the relationship with assigned current and new customers as well as qualified leads.
- WORK ENVIRONMENT
- Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
- MINIMUM QUALIFICATIONS
- Minimum of one (1) year of brokerage experience
- Basic understanding of brokerage operations and geographic freight markets
- EDUCATION
- BA or BS degree or equivalent experience
- CERTIFICATIONS/TRAINING
- N/A
- LICENSES
- N/A
- PREFERRED QUALIFICATIONS
- Basic understanding of brokerage operations and geographic freight markets
- Prior demonstration of effective negotiation skills
- Existing customer and/or carrier base is a plus
- Ability to work in a fast-paced team environment and possess independent work desires
- Detail-oriented and able to meet scheduled activity deadlines.
- Positive, influential communication skills
- Punctuality and a good work ethic are critical.
- Knowledge of Microsoft Office (Excel, Word, etc)
- Excellent customer service skills including the ability to effectively serve our customer’s needs.
This role is also eligible for Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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