Job Description
Position: Japanese Bilingual Account Assistant - Employee Benefits
Position
Title: Japanese
Bilingual Account Assistant - Employee Benefits
Location: Torrance,
CA (Hybrid eligibility after 3 months)
Classification: Non-Exempt,
Full-Time
- WorkSchedules: Mondaythrough Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunchbreak. Candidates should be prepared for possible overtime on weekdays after5:00 PM.
- Note on Remote Work: This position requiresin-office attendance every day for the first three months. Following theintroductory period, a hybrid schedule of two days working from home maybe available.Summary
The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.
The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.
This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.
- EssentialDuties and Responsibilities include but are not limited to
- Client Service Support: Assists AccountRepresentatives with daily service needs, including claims, billingeligibility, and resolving service issues.
- Process Management: Supports the renewal process,enrollments, terminations, and COBRA administration.
- Administrative Excellence: Provides high-leveladministrative support to the Employee Benefit Manager; prepares, formats,and edits a wide range of professional documents.
- Data & Reporting: Creates and interprets variousreports; ensures the accuracy of the Broker's administration system(AMS360) in a timely manner.
- Market Research: Organizes market research andmaintains a marketing database; analyzes questionnaires and feedback formsto drive insights.
- Implementation: Assists with implementation activities for both new and existing clients,including the completion and processing of applications.
- Meeting Coordination: Schedules and preparesmaterials for open enrollment meetings; collects necessary data and formsfor regulatory compliance.
- Workflow Maintenance: Maintains a clearunderstanding of carrier product offerings and processes to ensure anefficient workflow; follows all broker policies regarding client files andpolicy reviews.
- Travel: May travel within the U.S. for customer service tasks, such as strategymeetings and enrollment sessions.Qualifications
- Theideal candidate is a detail-oriented professional capable of multi-tasking in adeadline-driven environment. They must be a team player who is creative,flexible, and solution-oriented. To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily.
- Must obtain a California Life and Health License within three months of thestart date.
- College degree or equivalent experience; 1-3 years of experience in an officeenvironment with a solid understanding of basic business operations.
- Proficiency in speaking, reading, and writing in business-level Japanese and Englishis required.
- High competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and theaptitude to learn industry-specific systems (Zywave, Employee Navigator,Applied Epic).
- Effective written and verbal communication skills.
- High level of attention to detail, emotional intelligence, and the ability towork effectively both independently and within a team.
- Advanced skills in Excel and experience with Adobe Creative Cloud (Photoshop,Premiere) or Adobe PDF. (Preferred)
- Strong data analysis and reporting capabilities with a proven ability to providedata-driven insights. (Preferred)
- A highly responsible and productive individual who remains professionalunder pressure and is willing to try new approaches to solve problems.(Preferred)
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