Job Description
Role Description
Labcorp is seeking a remote Credit and Collections Specialist to join our team!
Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.
- Job Responsibilities:
- Follow SOP’s to reduce aging AR >60‑day balances
- Outreach to customers by phone, email, and/or letters
- Handle sensitive information in a confidential manner
- Prepare updates on account resolution for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys, and internal customers
- Utilize tools to obtain improved billing information
- Perform research and evaluation of complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
- Qualifications
- High School Diploma or GED equivalent
- Minimum 1 year of relevant work experience
- Requirements
- 1 year of prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)
- Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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