Job Description
Programmatic Customer Success Manager - Political
- Washington, DC OR New York City area (remote + client meetings)
- **This is a client-facing, customer success manager role that requires experience with programmatic POLITICAL campaigns ***
Our client is a growing AdTech platform serving political and other highly regulated advertisers. They’re hiring a Senior Customer Success Manager to support political and advocacy clients using a programmatic DSP.
You’ll manage a mix of self-serve and managed-service accounts, acting as a strategic partner across onboarding, training, campaign execution, and optimization. This role is ideal for someone who understands both programmatic advertising and political compliance and thrives in fast-moving campaign environments.
- What You’ll Do
- Own relationships with political, advocacy, and agency clients
- Guide clients on platform usage, best practices, and campaign strategy
- Support campaign setup, optimization, pacing, and troubleshooting
- Ensure compliance with FEC and state-level political regulations
- Partner cross-functionally with AdOps, Sales, and Product
- Drive retention, renewals, and account growth
- What We’re Looking For
- 5+ years in Programmatic Customer Success, Account Management, or Ad Operations
- Strong experience with DSPs and programmatic advertising
- Political advertising experience required
- Working knowledge of political compliance (FEC, state-level)
- Comfortable supporting both self-serve and managed-service clients
- Clear communicator with strong organizational and analytical skills
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