Job Description
- Job Description:
- Assist in the training of field team on how to interact and train service department personnel with products
- Facilitate training as required to ensure understanding of products, policies, and procedures
- Identify and monitor high loss accounts
- Conduct onsite or virtual reviews to identify the source of the high loss
- Present solutions to the dealer principal and ensure they are implemented
- Strengthen client relationships by attending quarterly business reviews
- Have thorough understanding of participation structures
- Review field audits, documentation, and loss reports with dealer principal to make recommendations for improvement
- Take part in new business presentations for prospective high-profile clients
- Lead the training of service department personnel on products, claims administration, and reimbursements
- Requirements:
- 5 years’ dealership experience in automotive service management
- Technical automotive knowledge
- Claims management experience as it pertains to automotive service contracts
- Bachelor’s degree or equivalent preferred
- 5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred
- Technical background – ASE Certified Automobile Technician
- Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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