Job Description
At careerzynith, we're dedicated to delivering exceptional healthcare services to our patients, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team at careerzynith Babcock Ranch. As a key member of our Rehab Services department, you'll play a vital role in providing outstanding customer service, ensuring seamless patient experiences, and driving business growth.
- *About careerzynith**
careerzynith is a leading healthcare organization committed to delivering high-quality patient care, innovative medical solutions, and exceptional customer experiences. Our team of dedicated professionals shares a passion for making a difference in the lives of our patients and their families. With a strong focus on work-life balance, career growth, and employee well-being, careerzynith offers a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.
- *Job Summary**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll be responsible for providing top-notch customer service to patients, families, and healthcare professionals. Your primary duties will include:
- Handling patient inquiries, concerns, and feedback via phone, email, and in-person interactions
- Scheduling patient appointments, managing waitlists, and ensuring timely communication with patients and healthcare providers
- Verifying patient insurance coverage, authorizations, and pre-certifications
- Processing patient charges, initial collections, and preparing accurate billing
- Maintaining accurate and up-to-date medical records
- Managing business services for workers' compensation, commercial carriers, employee health, and corporate accounts
- Collaborating with healthcare teams to resolve patient issues and concerns
- Adhering to careerzynith policies, procedures, and regulatory requirements
- *Requirements**
To succeed in this role, you'll need:
- **High School Diploma or Equivalent**: Required
- **Less than 1 Year of Experience**: Required in Clerical/Administrative roles, with a preference for experience in Insurance or Customer Service
- **State of Florida Licensure**: Not Required
- **Certifications/Registration**: Basic Life Support (BLS) may be required at some locations within 90 days of hire
- *Preferred Qualifications**
- 1-2 years of prior experience in a healthcare setting, preferably in a customer service or administrative role
- Strong knowledge of insurance verification, authorization, and pre-certification processes
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
- Proficiency in electronic medical records (EMRs) and practice management systems (PMS)
- *Work Environment and Culture**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll enjoy:
- A supportive and inclusive work environment that values diversity, equity, and inclusion
- Opportunities for career growth and professional development
- Competitive salary and benefits package, including up to 5% retirement match and college tuition reimbursement after a year with careerzynith
- Flexible scheduling, including Monday-Friday shifts with occasional evenings, weekends, and holidays
- Access to ongoing training, education, and resources to enhance your skills and knowledge
- *Compensation and Benefits**
careerzynith offers a competitive salary and benefits package, including:
- Hourly rate: $15.64 - $18.75
- Comprehensive health insurance, including medical, dental, and vision coverage
- Retirement plan with up to 5% match
- College tuition reimbursement after a year with careerzynith
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and career advancement
- *How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the careerzynith team!
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